LOL! Well, I don't understand the comparison to the Firestone fiasco, other than that they were both recalls
The differences?
1. The real potential for problems is very small.
2. Toyota is being proactive, unlike Ford/Friestone which had to be dragged into court after lives were lost.
I posted that dealer bulletin yesterday after weighing all the possibilities, including the possibility for hysteria and panic (I did receive several distraught PM's & emails). Finding flaws in processes and being proactive is what seperates Toyota from the rest. They recognize no person or process is perfect, and problems will happen. The spirit of Kaizen runs throughout Toyota's processes and demands searching for and implementing continuous improvement.
Proactive approaches, even to seemingly minor flaws, is part of our legendary quality process.
