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[JLam]

TMS USA previously said:

The comparison of this to the Ford/Firestone issue is totally inappropriate.

This is not a tire recall--The tires installed on our FJ Cruisers are high quality products from two different tire manufacturers.

During routine quality assurance checks at the facility that actually matches the tires to the FJ wheels, we discovered that there had been a deviation to the process that left open the possibility of damage to the inner bead of the tire.

We've seen no evidence of tire failure in actual use, and there is no way of knowing if these tires ever would actually develop leaks--We may end up drilling holes through lots of perfectly good tires.

As long as the possibility exists for a bubble or air leak at some point, we want to bring these vehicles back for servicing that will install brand new tires on the affected FJs.

We regret the inconvenience caused to our FJ customers, but trust they will be reassured by this action. In fact, though the risk of tire failure is low, we do want customers to take advantage of this campaign servicing.

Let's be clear--We will never hesitate to conduct a service campaign (or recall as you say) on any of our vehicles if it means increasing the level of customer satisfaction and peace of mind with their Toyotas and further improving the high quality, dependability and reliability of our products. It's part of our commitment to our customers to provide an ownership experience with their FJ Cruisers that is second to none.

Thank you for your comments--and thanks for making the switch to Toyota.

You're good. Wow. Anyone studying corporate communications ought to read this and learn. This is how it's done.