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TMS USA previously said:
Judah, call the Customer Experience Center at 800-431-3331; Let them know that you are not getting the campaign service as expected from the dealers you are visiting--and let them know that TMS USA on this forum says that there seems to be some sort of conflict between what you are being told at the dealerships and the actual provisions of this recall. Are the original tires on your FJ?
No need to go to the NHTSA--We've already done that. You either have the affected tires or you do not have them. If you have them, they are removed, destroyed and replaced with new ones of identical make. There is no inspection involved.
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Come on, have you not read all of my posts in this thread? I have called you customer experience four times to be exact and they tell me the same thing...INSPECTION! For the love of god, you guys have the worst communication in the industry, luckily your vehicles hold up. I have been to the moutain top, contact your dealers man and get this straight. I have given you the names of the dealers around Long beach that I have issues with, that think they need to inspect, that have inspected and left the tires on my vehicle. I have wasted nearly twenty hours now on this issue because I am one who believes in getting things done right. But keep getting the run around. yet you continue to come on this site and give us "lip service". Seriously, do something, I've given you my contact info, and the names...do something, let's move on TMS USA. And the ref to NHTSA is from the letter I received itself. If I am not getting the service that the letter states my only recourse is to contact them, they will handle it, according to the letter that is. Thanks for being here but unless I see results this all means nothing. Socal dealers suck IMHO at this point, or at least TMS USA and Socal dealers communcation sux...
