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L8Apex previously said:
TMS USA: Your participation on this forum is hugely appreciated! Thanks specifically for the info on this SSC and for clarifying the details both to us and the dealer network. It's communication like this that promotes a large and loyal fan base for your products.
Thanks!
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Thank you for those comments.
We're all consumers, and so it is not too difficult for TMS USA to understand the frustration that our own customers can experience if there is inconsistent communication on an important product issue. We're a multi-faceted organization from our parent company in Japan, to the U.S. HQ here in SoCal, to our regional offices across the country and to our 1400 dealers. But to consumers and our customers, we're Toyota, and thus we must work hard to collaborate on everything and ensure we're doing everything we can to talk to our external contacts—consumers, customers, FJCruiserForums members—with a consistent voice.
TMS USA believes this kind of participation and engagement by a company directly with an online forum filled with enthusiasts—our customers and other fans, for heaven's sake—is a win/win for all. Certainly by example of today's dialog at many different levels, we've demonstrated the real value of consumer generated media participation by and for us all.
BTW, attached is a revised copy of that operations process flow document that may be useful.
