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[FJ 432]

Sorry to hear about this, I know it sucks. Having been in the insurance industry for a number of years I would feel the same way about repairing/painting the roof. For what's it's worth this would be my advice. Mistakes like this one will happen and the true measure of customer service from this dealer will come out. It doesn't sound like you can live with the dent so I would find a very good repair shop in your area. Explain to them that you would like them to metal finish this to where little if any filler is used and ask for their estimate. Take this to the dealer and ask to be reimbursed for this expense. The dealer will probaby scoff at paying this much but you should be persistent. Most dealers use a substandard shop or service to help them recondition their used vehicles to prepare them for sale. Do not allow them to talk you into this arangement unless you have heard or experienced their workmanship. You may have to pay out of pocket the difference between your estimate and what the dealer would allow but I feel it's worth it. The good news is that being a white roof, a quality shop should taKE the dent out with great success. BTW a good way to find a really good shop is y speaking with a claims office from your insurance carrier and ask to speak with a supervisor who handles material damage claims. Ask the question which shop is the biggest pain in the butt to deal with and you just found your shop! Good luck.