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[Mitch01]

bncsauve previously said:

6% doesn't seem like an excessive number for a vertical windshield.

I don't know how much poll taking experience you have, but 6% is a scary number, and I think your survey is causing the problem to be under-represented.

In direct response, 1/2 of 1% is considered a significant response. Your poll only allows people with broken windshields or no problems at all to respond. Add a "I have too many pits and chips for this many miles" option and I think the percentage will climb. I could vote in that category. I didn't vote, because neither of your choices applied for me, though I'm still dissatisfied.

Ask your Congressperson what their reaction would be to 6% of their constituents contacting them about anything. They'll tell you that this would concern them greatly.

Ask Toyota how they would feel if 6% of their customers said they were unhappy? If I put down a single response that is less than perfect on the Dealership questionaire, they basically fail the dealership. That's tough man... they'd freak if 6% of the customers gave failing grades to a dealership.

I'd re-think the conclusion here, but that's just my $.02...