Quote:
Tucobkg previously said:
Yesterday I filed a complaint with Toyota on both the Windshield issue as well as the Paint Chip issue. I told them that I had today off and would go by the dealer.
Last weekend I was at Ira Toyota but their service department was closed. Everyone there knows me and I had a talk with the Sales Manager. He knows me and told me to come back and talk with the service manager. He said their would take care of it.
So today, I go to Ira and the Service Manager was great! I gave him my Toyota case number and then he told me his plan. Ira / Toyota will pay for a brand new paint job free! He said they will probably add more coats to it but won't know the particulars until he gets a date to do this. The biggest problem is that their moving down the street. There is no body shop there so they will have to flatbed my rig and ship it to another dealer for the free paint job. He said they will strip it down to the primer and then work from there! I was so please! Thank you Ira!
For all on this forum who have paint chip issue, file a complaint with Toyota and if you have a good standing at your dealership, hopefully you'll walk out like I did with a free paint job! Roof and All!  |
...Just wondering if maybe you have a claim # for when you called Toyota about your paint......I visited my dealership (Berlin City) on Feb 27'th and they still haven't done anything about it.....I was in there this past Wednesday for an oil leak and they still didn't have any answers about the paint...I printed out some pages from here about all the paint issues and gave them to the service manager......they actually mentioned picking up a bottle of touch up paint to fix the MANY spots of white.....I told them that was un-acceptable....this will be added support for my paint being repaired correctly!
