Quote:
LandCruiserSteve previously said:
Well, it's now going on two months since I met with Toyota's rep, Rob Stettler, for an inspection and evaluation of the cracks in my FJ.
The meeting with him concluded with a promise that either he or someone from Toyota would be contacting me with two weeks for a decision on what further action would be taken.
It has now gotten to the point where I'm more concerned (and frustrated) about Mr. Stettler's total absence of acknowledgement, than the problem with the inner fender cracking itself.
I suppose I could call Toyota's main customer service "hot line," but there's the inevitable assumption that they'd refer me right back to the Toyota representative who was handling my case to begin with . . . . the elusive Mr. Stettler.
Any suggestions as to where I should proceed??
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My bet is the Legal Department at Toyota Corporate has advised Mr. Stettler and other representatives to withhold any communication (even if Mr. Stettler's intentions are honorable) until Toyota decides would the official response will be. I just hope the official response is not silence.
Even though the fender rip issue is in a league of its own, many of us had case numbers assigned when we requested Toyota advise us on how to get a Toyota authorized fix for making ATRAC and the rear locker to work together. Toyota changed the production line to make both features operate concurrently after November 1, 2006. To my knowledge no one with a case number has ever been contacted or received a response.
You are correct in that Toyota is leaving us with a poor perception. They seem to be saying "we sold you a vehicle, we have your money, forums provide free market feedback, and we can make changes to future production." Then we can sell future customers vehicles and take their money. If Toyota is listening, it is time to step up with the "total satisfaction" part of your slogan. The existing FJ Cruiser owners are your best advertising for future sales too.
