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BamBam previously said:
I don't have a problem with people making money. I have a problem with soulless liars attempting to "get over on me" and get off on it. Be straight up with me and everybody will be happy. They make it a competition and I go right back at them. They make the rules.... we just play by them.
Their goal is to make as much profit as humanly possible. Do you walk into Wal-mart and go "Hey, how much is a Playstation 3" and the guy goes, "Let me go get my manager.... and I'll need your phone number and ss# to give you that info." It's all just stupid. Set a price at the factory that makes sense and go with it. The whole negotiate off of sticker thing and have different prices for ladies and guys and all of that garbage is a broken stupid outmoded system that NEEDS to go away. The big auto companies are still messing around with a 1930's style business model and it is why people like me try to stick it to them, because if I don't then they will stick it to me and lots of others.
It's too bad it has to be that way, but in my profession we get a set amount for doing our job. I don't charge different people different amounts when they walk in the door and assume I can get over on somebody because of their gender, race, or the way they dress. It is what it is. I can take pride in the fact that I work that way.
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Bam Bam:
You are right, We even think it is a broken system and it needs change..
The fact is that Toyota is doing a test market in Canada right now and for the next 5 years (1 yr into it already) They have made every Toyota in Canada one price just like Scion is here in the US, it's called "Pure Pricing"
This means that the sticker price is what you pay and then you add any extra's you want and that you get to choose.. . Toyota feels the same way as you do that the whole negoaiting for a car is the wrong way to have high customer service and expect customers to be happy with their purchase.
So they are working on it.. The problem is that the law isn't on their side and unless every dealer in the US (Toyota dealers) agree to doing it this way we can't do it.. The Laws prohibit price fixing unless every Toyota dealership is the same price, Like Saturn and Scion.
Now the way I do business in the Internet (as the internet manager at my store) is that I give one set price for each model of the car, there are a lot of models so the price does vary for Camry's (as there are 8 different models of the Camry) but it is the same for every customer no matter what.. The only problem is that the other dealers around don't do it, so in order to get the business and be competitive I still have to negoaite.. But I try to do it the right way first and then when I can't I have to play the same game as every one else OR I don't sell cars and I can't afford the Toys for my FJ....
So in your experience, You just got a ****ty dealership, there are good guys out there which don't play games, they expect you to pay a little more, but you get the customer service to go with it and that is what it's all about.. You are spending a lot, (average Toyota has an Invoice of about 28K now) and that comes with a lot of responsiblty from us to make sure you get the best in customer service for the money you are spending..
So stop looking for the lowest deal and start looking at who will treat you the way you want to be treated, as everything has a price and Good Customer service is one of those things. You do get what you pay for..
If all you care about is getting the lowest deal and beating the dealership up for it then (unfourtuntly) you don't always get the best in customer service, Not that I agree with it, I still think you deserve to be treated right.. But I am only one person and there are a lot of dealers out there...
My advise is to look for the dealer which will take care of you, pay a little more for that service and be happy with it.. Price isn't everything in this world, as you are finding out...
Hope this helps.. PM me if you want to talk..
