Wow!
Sounds like two attitudes collided there.
Call the dealership and ask for the "customer relations manager" and then call Toyota's Customer Experience Center at (800) 331-4331
Good Luck
(if necessary, I understand it's customary and acceptable to go back to the service lane and "punch him in the throat" if you don't ultimately get satisfaction from the above recommendations)
BTW: Where are you and this stellar dealership located?
