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[Spidey]

I know other people have written about the windshield, but I think my experience might benefit others...

I went through a sandstorm (in my Sandstorm FJ....) and the original glass from Toyota was made into a level 4 cataract in 3 seconds.

I called GEICO and was told by the rep that I could go to any repair center I want, including Toyota, but the repair would not be fully covered. I asked how much the difference would be. I received another cryptic "we don't know" answer and was told that Safelite would be fine as they will warranty the work.

I grudgingly agreed and Safelite came out initially with two workers to fix the windshield. I went back into the apartment and when I came out a short time later, they had barely gotten the parts off the truck and I could already feel the tightness in my stomach from knowing they did not know how to do this on an FJ.

A short time later, two more workers came to help. A little bit later, another worker came. Now there are three Safelite trucks parked in front. The window is finally out and parts are all over the place.

Another hour and half, and one of the guys came to the door to tell me that they dropped the parts from the windshield into the body of the truck and I would have to take it to Toyota to get it fixed.

I told him to get the appointment for me and to take it over as soon they have the window in as I am not taking my hours to fix their screwup....and I closed the door.

I went out about an hour later and they said they unscrewed the mud flap in the front and the parts came out. I think it was the windshield wiper bolt covers.

I checked the work and it looked ok but had them take out some more of the debris that they left on the dashboard. That was April 14.

I rarely use the wipers here so I did not notice that the passenger side wiper is not going all the way back down after getting some road grime off the windows. It stays up at about a 45 degree angle.

The vehicle also has an increase in wind noise. I have to live with that.

Today I took a 360 mile trip. I get back and notice that the side pieces that are just below the windshield and that are supposed to clip into the top of the fender are just hanging. In fact, I can tell they were never really attached correctly as it appears the antenna is the only thing holding it in on the passenger's side. I have no idea what is holding it in on the driver's side. I tried to get them to clip back in again, but it appears that the morons mixed up the clips from the piece under the wipers as they are far larger than the holes. (I also noticed that the piece that is under the windshield wipers is also loose.)

I immediately called GEICO's glass claim department and got nowhere. They have to call Safelite's customer satisfaction department and I explained that Safelite would NEVER touch my truck again. My customer satisfaction department pays the bill to GEICO and it ain't satisfied.

I just got off the phone with GEICO and let them know that I would take the FJ to the dealer first thing Saturday morning, pay for the repair and rental if it is necessary, add the total costs of repairs/rentals to the number of hours spent getting it fixed and would meet them in court to get the expenses back.

Are there any DECENT insurance companies that have quality glass repair companies?