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[Macleod]

I had both of my windshields replaced by Safelite. I have Geico with a $0 deductable and was told by the insurance rep both times that I could have the repair done at any shop I chose as long as I called Geico to let them know where I was going so that the proper work order could be sent out. I asked for feedback in the NW region section and went from there.

One thing I chose to do differently than you is that I took it into the shop rather than going with a remote installation. I personally felt that it was worth 2 hours of my time to have it in the shop with a tech who I had spoken to personally about his experience on FJs. I was told they had done at least 20, and his work shows that he knew what was going on. In fact, when he did my second windshield, there was also a TRD there getting a new windshield installed.

I'm sorry for your bad experience, but personally my experience with Geico has been excellent. Even after having two new windshields installed two weeks apart (but that's another unrelated story) my rates actually went down for this renewal period. Any time I have called I have gotten my questions answered and my work taken care of quickly.

Good luck with the repairs!