Mine is better than it was before the service, even though it has deteriorated again it's not as bad, still I think it's clearly a design fault that theyll fix in some markets and I see no reason why they shouldn't do the same for me.
See how I go I guess?
G'day Crui5erFJ,
LOL< I agree totally....
This issue has been around long enough, that Toy. should have had it fixed years ago..... I guess when they use up all the old stock parts ... it might not be an issue ... in 2015 or so.... LOL
Still its a PITA....
Cheers
Baz
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"I suffer from VB FJ CDO "
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I just returned from the dealership and a new drive shaft has been ordered for my 2010. I took the TSB and showed it to the service rep. After the technician looked at the vehicle, I was told that they couldn't replicate the thunk/clunk but my driveshaft was not the updated part so they would replace it under warranty.
Just for information, I did not take it to the dealership I purchased it from, although that is where I have taken it up to this point. I called the service department where I purchased the FJ, and after talking to them, I didn't feel too confident about getting it replaced so I called another nearby dealer. I felt much better about that conversation and that is where I took it. I suspect that some dealerships may have a different viewpoint when it comes to warranty work, so it might be of benefit to call and talk to them before taking your vehicle in. Nothing was said by the dealership about the lift or any other suspension modifications on my FJ either.
Toyota Australia are saying that we have different model fj in Australia than the Americans , geez they are smart we have right hand drive and they have left hand drive, they blamed the previous dealer that serviced the car and said the yolk was not greased well bull dust I say.
Toyota Australia are saying that we have different model fj in Australia than the Americans , geez they are smart we have right hand drive and they have left hand drive, they blamed the previous dealer that serviced the car and said the yolk was not greased well bull dust I say.
I haven't had a service since beginning this thread but I do have one coming up in January and I certainly won't be laying down on the issue.
Toyota can't pull a fast one on us, particularly those who intend to keep their vehicles past the 3 year fixed price servicing agreement.
What you need to say to your service department and subsequently Toyota Australia Customer Service is that the noise and thump suggests wear. Meaning that when the part fails prematurely and you are out of warranty, it's your problem.
Secondly, once the fixed price servicing is over, the labour and parts cost to keep it greased are all yours too!!!
I was sent a survey form yesterday and went online to fill it in.
Boy did I give it to them and the service Center we need to have a petition going and get all the guys from Australia to sign up if they have had this issue.
I took the TSB to them in Australia and they said that our model was different I said the only difference is that ours is RHD and the USA model is LHD,they still argued.
I have had the thunk in the drivetrain since around the 8k mark. I reported it to the dealer at the 10k service - it was regreased. It came back again before the 20k service and it was again regreased. Etc etc etc.
My dealer Service Manager put in a Dealer Problem Report at the 10k, 20k, 30k and 40k services. He'd heard of the problem occurring in Hilux's, Prado's and some LC200's so he wasnt too perturbed about doing the DPR.
I have been extremely lucky because
1. I have had a Service Manager who believes the problem can occur
2. At the 40k post-service roadtest, the dealer's 4x4 expert mechanic took the car for its roadtest drive and he experienced the problem.
3. I have driven other FJC's provided by Toyota Australia (their own demo vehicles) and at least one of these vehicles exhibited the problem - and I was able to provide the rego of this vehicle
After the 40k service, Toyota Australia agreed to replace the OEM driveshaft with a replacement OEM driveshaft to see if that fixed the problem. The chaos theory here being that if it was a machining issue on the splines, a different driveshaft from a totally different batch shouldnt exhibit the same issues. Unfortunately, this solution lasted a mere 5,300km before the thunk came back. So yet another DPR was submitted at the 50k service.
Two days later, Toyota Australia (Melbourne - technical) contacted me and informed me that if I returned my FJC to the dealer, a new redesigned driveshaft would be fitted that 'should' solve the problem. I, of course, returned the vehicle, the driveshaft was fitted and nearly 6k later, I still have no thunk.
The replacement part no. is the 'B' part. I was permitted into the workshop area to view the two driveshafts side by side, view the part number and have received paperwork quoting the 'B' part number. I have photos of all of this.
My FJC has a 2in lift and a bullbar. These were installed at 22k, after the submission of two x DPR's. I was not requested to return the vehicle to its original 'stock' form in order to have the redesigned driveshaft installed.
A couple of things that I have learnt thru this process:
1. NOTHING will happen until dealer Service Managers submit Dealer Problem Reports. These DPR’s go from the dealer to the technical experts in Melbourne. Melbourne then discusses solutions with Japan and a mutually-agreeable decision is made.
2. At the time of my driveshaft replacement, there had been less than 20 DPR’s submitted for this problem with FJC’s – and five of them were for my vehicle.
3. Complaining to Toyota Australia’s Customer Care Centre will do no good. At no point in the complaint resolution process initiated thru the TACCC does the information feed to the technicians in Melbourne – and this is where the solution decision is made. TACCC will only ever direct the complaint to the dealer. And if the dealer, for whatever reason, didn’t want to submit that DPR in the first place, he wont be doing it for the TACCC. So don’t waste your time with TACCC. Start being proactive with your dealer Service Manager. His reputation will not be harmed by him submitting a DPR.
I was somewhat concerned when I read the articles to do with the recall for seatbelts that the number of FJC’s sold in Australia now number around 5000. Even if only 1 in 20 of these vehicles are affected by this driveshaft thunk, only 20 DPR’s does not reflect the extent of the problem for Australian vehicles.
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