Okay. I know a lot has already been written on this subject, but I just wanted to add my $.02...
I want to publicly share my recent customer service experience with BudBuilt. I am paraphrasing these
phone conversations (yeah, you actually get to talk to people on the phone at BudBuilt - amazing in-and-of-itself)...
Call 1: "Hi, I just have a few questions about your sliders. I'd like to better understand the diff. between HREW tubing and DOM tubing?"
<<Note: I am totally ignorant on this sort of thing. It was obvious one was beefier and more expensive than the other, but not clear (to me) whether or not I needed the beefier sliders given the kind of wheelin' I do.>>. "Sure, we'll have Bud give you a call."
Bud calls me that evening
(after hours for him, from home) and explains at length and in layman's terms the advantages of one vs. the other; we discuss the sort of wheelin' I do here in New England; he reminisces with me about wheelin' in the northeast where he used to live and still has wheelin' buddies. Even though I am a moderate wheeler I decide that given the rocky terrain here in the northeast I'll go with his heavy-duty, DOM model even though he was happy to admit they may be overkill for me.
As I said, he was already home when he called and so he wasn't sure if he had any in stock / on-the-shelve but promised to call me in the morning when he was back in the shop.
Call 2: "Don't have any in sock but we can fab a set for your by end of the week." I order them.
Call 3: Friday afternoon: "We are very, very sorry but our slider fabricator is a perfectionist and he cut the DOM tubing just a little too short (not to spec). We refuse to ship you something not to spec AND we are out of DOM tubing. Do you mind waiting until Tuesday of next week." Nope - not a problem.
Call 4: Tuesday afternoon: "We really don't know what to say. We are VERY sorry, but our supplier messed up the order and didn't ship the DOM tubing to us as expected. We feel awful! Can you wait just a couple more days?" Again, no problem.
Call 5: Friday afternoon - from Bud himself: "Hi. Just wanted to apologize once again. I can't tell you how bad we feel about the delay. But your sliders are finished and they have been shipped. Your tracking number is..."
I can't remember the last time I received this sort of FANTASTIC customer service! Normally, the only time I experience "proactivity" like this is when someone needs my credit card number! If wish every company treated their customers this way, but alas I don't think that's going to happen any time soon.
As I continue to mod. my FJ the very first site I will check is BudBuilt. I hope they continue to add more and more FJC aftermarket parts to their list!
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