my Doug Thorley long tubes are rusting away :( - Page 3

Racer001 · 03-06-2008, 06:06 AM

Quote:

layonnn previously said:

maybe you should go outside, sit down, take some deep breaths, it seems as though you are turning into a pirate.

[youtube]zUe-Ebe8dWU[/youtube]

RomaBoy · 03-06-2008, 11:38 AM

Quote:

Racer001 previously said:

I dont know about anyone else, but my doug thorley long tubes are rusting away!

This is after 2 months. I've been in contact with Doug Thorley since I have not received a response from Jon Lozom yet. They said they will replace them. Their procedure to replace them is a bit flawed though. They want me to purchase another set of headers, swap them, and send the bad ones back. Then they will refund my money.

I have a problem tying up over $500 because their ceramic coater did a poor job. I also have a problem with having to replace these at all, but it really irks my nerve that these are literally only a few months old.

I'll keep everyone posted.

I don't want to blow your mind but...the ceramic coated headers (different brand) on my '70 Chevelle did the same thing so don't be surprised when the replacements they send you start doing the same thing. I love headers and had them on all my cars since 1967 but they all (steel headers) rot out on you after a couple of years unless you go with SS.

Racer001 · 03-06-2008, 11:40 AM

I disagree. I have a set of regular steel headers that were professionally coated by my friend 5 years ago. They still look new. No rust inside, or out.

Its all in the quality of the coating applied, and how it was applied.

RomaBoy · 03-06-2008, 11:53 PM

Quote:

Racer001 previously said:

I disagree. I have a set of regular steel headers that were professionally coated by my friend 5 years ago. They still look new. No rust inside, or out.

Its all in the quality of the coating applied, and how it was applied.

Well then I stand corrected but remember your friend is not applying the coating on those D/T headers. Maybe have your friend coat the new ones you're going to get just for insurance because nobody is going to coat them like your friend did.

Racer001 · 03-07-2008, 04:05 AM

now I agree! lol I mentioned this to DT, but I wanted them to pay the bill. Of course they were against it. *sigh*

**Doug Thorley Headers** · 03-18-2008, 02:03 PM

There is no arguement that these headers were improperly coated. We are taking care of Justin and his new set will be sent out early next week. Our competition uses 409 stainless and they will infact rust if they are not caoted also. Like it was said above a ceramic coated header should last along time and this is the first one I have seen like this that was not 10 years old. This being said that is why we have a limited LIFETIME warranty on our headers and coating. Nobody else even offers that.

Thanks
Nick

Cannysage · 03-18-2008, 04:04 PM

Quote:

layonnn previously said:

maybe you should go outside, sit down, take some deep breaths, it seems as though you are turning into a pirate.

LOL!

good to hear that this is an honest mistake and not something we'd have to accept.

RomaBoy · 03-18-2008, 11:19 PM

Quote:

Doug Thorley Headers previously said:

This being said that is why we have a limited LIFETIME warranty on our headers and coating. Nobody else even offers that.

Thanks
Nick

That being said puts you a step above the competition.

Racer001 · 03-19-2008, 07:36 AM

Yup, im pretty happy that these guys are stepping forward to fix the problem. I should have my headers soon, hopefully Friday. I'd like to swap them out this weekend since I have the weekend free.

Traakon · 03-19-2008, 08:59 AM

Nice to see a manufacturer step up and make the thing right.

After restoring/Modding a bug, a mustang, and a bronco before getting our FJ I have been around and around with manufacturers with poor or defective products. The difficult thing for guys like us is that we are not only out the bad product but if they do step up and replace it, we have to do the job twice. This means their product cost us time, money and frustration not to mention the loss of available use of the truck for the very purpose we purchased the product.

I will pay good money for a quality product, even pay a bit more because it is a company with an exceedingly good reputation for customer service should there be a problem. Save me a couple of bucks with the design of being difficult to work with in the event of a problem, no matter how you respond eventually, I'll never forget that it was your bad product that caused me to do the same job twice!

Nick, way to step up and try to make this right. Lets hope the end result is worth the trouble he has had and it does not become more memorable than it is already.