Just called and after holding "Lewis" (in Sales) got on the phone.
Didn't know what an FJ was or whether it was an '06 or '07.
Love it when the "Experts" are in the game.
Stick with our Vendors/Sponsors. I was just curious because I'm driving by there on Monday.
Good point with regard to the FJ, but cut Summit some slack. I've used them for years with my classics and they are one of the best (both inventory & price). If I know Summit, I'm sure you won't have this complaint this time next year.
__________________
'63 Corvette Split-Window (5 spd MT)
'67 GTO (4 spd MT)
'72 K5 Blazer (Malibu (aka 'Chevy Voodoo') Blue/White Top, 4 spd MT w/ Granny Low)
'04 Mazda3 Hatchback (wife's, 5 spd MT)
'07 FJC (Voodoo Blue/6 spd MT)
Recently Sold (Gone But Not Forgotten):
'97 Viper GTS (Blue/white stripes, 6 spd MT)
'71 Bronco (4 spd MT w/ Granny Low)
'65 Mustang Fastback (4 spd MT)
YES...My left foot gets sad if it doesn't have a clutch pedal near by...
Good point with regard to the FJ, but cut Summit some slack. I've used them for years with my classics and they are one of the best (both inventory & price). If I know Summit, I'm sure you won't have this complaint this time next year.
I prefer Year One for my classics. This guy was rude, not knowlegeable, and obviously ONLY interested in "making a sale".
As a Business Owner - I won't cut ANY organization "slack" when the customer facing aspect of their business acts in that fashion.
If the phone doesn't ring - they aren't in business. Slack doesn't help anybody.
I wish people would realize the damage a vendor suffers whenever ONE person bicthes about them. One piece of negative information travels much faster, farther, and is repeated more often than 10 compliments on the Internet.
I don't want to give you a hard time but I just wish everyone would realize the impact of their negative posts on vendors. They work hard for your money and trust me, dealing with the public is about the worst thing you could do for a living.
Here's a suggestion: cut vendors some slack and if you have any problems with them do all you can to get in touch with them and allow them to fix it for you. Give 'em more than a chance or two. And remember, they can't stay in business if they don't do it right.
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Never argue with idiots - first they drag you down to their level, then they beat you with experience.
I'm with you Magic....After living in the N.O. area post Katrina, one thing I never had, and now have as a necessity, is patience. If you don't have some patience with even the "experts" you'll drive yourself crazy!!
Just called and after holding "Lewis" (in Sales) got on the phone.
Didn't know what an FJ was or whether it was an '06 or '07.
Love it when the "Experts" are in the game.
Stick with our Vendors/Sponsors. I was just curious because I'm driving by there on Monday.
Summit Rules.
YOU need to know what YOUR ordering. If your counting on Summit to know what they hell they are talking about (with a vechicle that has been out for less then 6 months)....your talking to the wrong people.
Summit has great prices, and Excellent shipping. Every time I order stuff, I do RESEARCH. There is a great feature called "search"...and I bet you that you will find the answers you were looking to get from summit, right under that "search" feature.
I have ordered stuff from Summit, and in 24 hours it arrvies at my door. Im not even located in the same state as the nearest Summit store, either.
Search, THEN order.
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Last edited by JLam : 11-20-2006 at 12:09 AM. Reason: showed too much cooter
I'm with you Magic....After living in the N.O. area post Katrina, one thing I never had, and now have as a necessity, is patience. If you don't have some patience with even the "experts" you'll drive yourself crazy!!
Post Katrina? Your either working for the rebuild and making some good $ or you don't like yourself. Patience was needed before Katrina in N.O. as well though. Look at what they're doing with they're firemen down there. . .not good at all.
I agree for giving a vendor a fair shake. You may have just gotten a "dud" for a salesman, you may call back and find the nicest guy in the world. We've all got our bad days. Also I agree about working for the public. I myself am a "public servant" as a fireman, our motto tends to be "Love you when they need you." So far it's been true. I still get the bird running red lights & sirens. Guess people just are in too much of a hurry these days. . .
__________________ Regards,
Wild Bill Kelso
"Alright TOJO! Turn this tub around, your takeing me to Tokyo!" ~Wild Bill Kelso "1941 The Movie"
I dig the search recommendation. But, it does go both ways. If a company isn't going to work for my money - they ain't gonna get it. I think my posts around here will prove I know full well how to search. It shouldn't EVER be the customer's responsibility to educate a vendor. But... stupid people keep breeding and they have to work somewhere so maybe giving them a second chance is in order. Besides, summit has been around an awful long time to be making money providing shoddy service. Maybe an informative call to that dudes manager will straighten out the situation and maybe even get you a discount.
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2006 Tacoma Access Cab 4.0ltr V6 TRD Offroad, 6 Speed Manly-man-mandingoness "Too close for missiles, switching to guns."
Member #13 - no matter what that thing says.
I dig the search recommendation. But, it does go both ways. If a company isn't going to work for my money - they ain't gonna get it. I think my posts around here will prove I know full well how to search. It shouldn't EVER be the customer's responsibility to educate a vendor. But... stupid people keep breeding and they have to work somewhere so maybe giving them a second chance is in order. Besides, summit has been around an awful long time to be making money providing shoddy service. Maybe an informative call to that dudes manager will straighten out the situation and maybe even get you a discount.
What part of giving a vendor a break don't you understand?!
"Stupid people keep breeding" - is that how you talk about a vendor that you yourself didn't even use?! And you go on to say that Summit provided "shoddy service." Were you the recipient of that service? I'm all for supporting fellow members but there's no reason to jump on the "let's tear into Summit because one guy didn't like them on one order."
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Never argue with idiots - first they drag you down to their level, then they beat you with experience.
Did you read the rest of the post there Dan? If he got crap service, he has an earnest complaint.
I agree that negative word of mouth does way more damage than positive word of mouth does good.
However, I also recommended he give them a second chance and possibly even make a call to the guys manager. You can't fix bad service unless you take action to correct it.
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2006 Tacoma Access Cab 4.0ltr V6 TRD Offroad, 6 Speed Manly-man-mandingoness "Too close for missiles, switching to guns."
Member #13 - no matter what that thing says.
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