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Problems / Dealer Service If you are having a problem with your FJ or want to discuss a visit to the service department, post it here.


       
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Old 05-09-2007, 09:16 AM   #81 (permalink)
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Re: Paint Chipping Class Action?

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the funny thing is their paint will just chip again, a re-paint won't solve anything, it's a temporary fix.
I hope that we do get our concessions and that the paint is durable. In the event that the concessions are made and the paint continues to be an issue, then I will have the FJ stripped to bare metal (with every part removed to do a full restoration) and pay whatever it costs to have it done right...if that means getting a $10,000.00 paint job, then so be it. This is my toy and no mod/improvement is out of the question as far as I'm concerned.

One day, it will be my ideal FJ, regardless if Toyota gets involved or not!
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Old 05-09-2007, 09:42 AM   #82 (permalink)
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Re: Paint Chipping Class Action?

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I hope that we do get our concessions and that the paint is durable. In the event that the concessions are made and the paint continues to be an issue, then I will have the FJ stripped to bare metal (with every part removed to do a full restoration) and pay whatever it costs to have it done right...if that means getting a $10,000.00 paint job, then so be it. This is my toy and no mod/improvement is out of the question as far as I'm concerned.

One day, it will be my ideal FJ, regardless if Toyota gets involved or not!


Scion and other model Toyota owners have been complaining about this also for a lot longer then the FJ has been around. No change in paint. Why do you think the FJ is going to be any different? The paint will be the same next year as this year, and most likely the same going forward until they discontinue the vehicle. If you have Toyota repaint your vehicle, it will also be the same paint. Only option is to go aftermarket and pay for it yourself.
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Old 05-09-2007, 10:02 AM   #83 (permalink)
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Re: Paint Chipping Class Action?

Wow another complaint/sue thread

I am just not understanding the logic here. If I get too close to dump truck and get pelted with sand sized grit.....then Toyota should pay to have my truck painted.

If I get behind a large truck returning from 1200 mile road trip and a rock jumps up and dings my windshield then thats toyota's fault also (this actually happened). Give me a break!

Where do you people live that rocks are constantly jumpin up 3 to 4 feet high and smashing into your windshields? Or you get sand blasted on your daily commute? When I am on the interstate and I start hearing the sound of sand hitting I unleash the 200+ horses and get out of the bad situaion!

My wife's VW has paint many paint chips and it has nothing to do with the paint job but rather the fact the my wife drives way to close to others. It in no way reflects on the paint job done by the factory.

In the end I guess I am lucky cause both our cars are silver which looks a lot like bare metal. Perhaps I be more ticked if I were sporting a black or yellow.
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Old 05-09-2007, 11:35 AM   #84 (permalink)
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Re: Paint Chipping Class Action?

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Wow another complaint/sue thread

I am just not understanding the logic here. If I get too close to dump truck and get pelted with sand sized grit.....then Toyota should pay to have my truck painted.

If I get behind a large truck returning from 1200 mile road trip and a rock jumps up and dings my windshield then thats toyota's fault also (this actually happened). Give me a break!

Where do you people live that rocks are constantly jumpin up 3 to 4 feet high and smashing into your windshields? Or you get sand blasted on your daily commute? When I am on the interstate and I start hearing the sound of sand hitting I unleash the 200+ horses and get out of the bad situaion!

My wife's VW has paint many paint chips and it has nothing to do with the paint job but rather the fact the my wife drives way to close to others. It in no way reflects on the paint job done by the factory.

In the end I guess I am lucky cause both our cars are silver which looks a lot like bare metal. Perhaps I be more ticked if I were sporting a black or yellow.
Here is the deal for all those who have missed it or come late. The truck is driven only on the weekends, I'm not following too close since I have read much about the windshield problems even before I bought my truck. Chips are happening on the sides as well as the front, and nothing has hit the vehicle to warrant these chips. I've driven for a number of years, and have a few things hit other cars that made me cring. Sometimes it would chip, sometimes it would not, but nothing has hit the front of the FJ that should cause this. Chips started around 3-4k miles and have gotten progressively worse. My other vehicles that take the brunt of the driving (140,000+ miles on my daily driver) do not have near the chips this one does hence the disappointment that my new car that I was all excited about is changing color slowly but surely.

It has not been off road yet so trail damage is not the cause either. I had one numb nuts run down the side of it with their rear view mirror, and don't expect Toyota to do anything on that nor would I ask, but the chips that are happening often I do. This thing has come out of touchless car washes with new chips so the theory of us crying and wanting Toyota to pay for stone damage is bull.

I bought the truck because I love it, and have heard great things about Toyota quality. Still love the truck, but just want Toyota to make right on the paint issue so I can enjoy the truck for years to come rather than having to wash it with my eyes closed so I don't get disappointed by the ever growing number of chips. I hope to have it long enough to get some of my own trail damage and chalk that up to experience and battle scars. Battle scars aren't real fun to talk about when they happened on the neatly paved "trail" between the kids Little League game and home.

For all those that have not had paint issues, I'm happy for you, but for those of us that are, it is frustrating. Not sure why any realistic criticism of Toyota is met with a bunch of people not familar with the situation jumping down our throats. All companies have some issues to work through, it doesn't mean I don't like my truck or anyone else's FJ. People need to just relax.

Oh, and in case anyone missed this, I am patiently working with Toyota on this as is JimmyHoops, and we are trying to resolve it through the proper channels. A lawsuit is simply a last resort, and by no means what I want to spend any time on if I don't have to. Never sued anyone in my life, and would like to keep it that way.
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Old 05-09-2007, 11:39 AM   #85 (permalink)
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Re: Paint Chipping Class Action?

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Scion and other model Toyota owners have been complaining about this also for a lot longer then the FJ has been around. No change in paint. Why do you think the FJ is going to be any different? The paint will be the same next year as this year, and most likely the same going forward until they discontinue the vehicle. If you have Toyota repaint your vehicle, it will also be the same paint. Only option is to go aftermarket and pay for it yourself.
Thanks for your input. I'm going to do what is right for me and my situation but would like to be educated about painting. Since you seem so knowledgable about paints, perhaps you can reccomend a specific brand or type in additon to answering the following questions:

How many base coats should be applied?

How many paint coats?

How many layers of clear coat?

And why, specifically, is the FJ paint deficient compared to other auto manufacturers or after market paints?
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Old 05-09-2007, 12:52 PM   #86 (permalink)
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Re: Paint Chipping Class Action?

You guys still arguing about this one? I think it is safe to say that a lot of people are experiencing paint issues with their FJs that are unlike anything they have exer experienced. I just sold my truck with nearly 100K miles on it. I drove it in the same trecherous conditions here in the NW, it was subject to the same road debris, etc., etc.

When I sold it, it had fewer dings, etc. than my FJ did with 500 miles.

If you aren't experienceing this problem, good for you. Many are. Pretending the problem doesn't exist doesn't make it so.

Is it because of the paint or how the air flows over the vehicle or a combo? I don't know. However, this is NOT the same as all cars and it is NOT just a few people who have the problem.

It is entertaining watching you all bicker to the death. I'd suggest that if all those experiencing the problem spent the same time/energy/effort discussing it with Toyota as you have responding to every mindless comment you are getting here, that you would have a whole new FJ by now.

You should be able to drive your vehicle every day and off-road on the weekend and not expect it to look like hell. If he doesn't drive offroad, that is OK -- he doesn't have to -- and he is still allowed to enjoy his vehicle.
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Old 05-09-2007, 01:55 PM   #87 (permalink)
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Re: Paint Chipping Class Action?

Black Cherry...13 Paint chips @ 2weeks; over 50 @ 10 weeks (5,000 miles). Had dealer look at truck at 1st oil change...explained that my previous vehicle was just sold when I bought the FJ and was 6 years /155,000 mi old and didn't have this many chips!...same location/roads...no change. Was told that this was caused by normal rock chips/not a warranty issue as evidenced by the pitting in the widshield (no kidding but a different problem!). As in another reply, chipping everywhere on car except rear door ( and I believe that if I "backed into a bug" it would be chipped there also.

There is no way this is normal. Had a problem with paint on a new '87 Ford truck which it took Ford 3 years to admit there was a problem and then they repainted it.

This is my 1st new Toyota and I love the vehicle...however, the legendary quality I have heard so much about apears to be flaking off rapidly!

Count me in on any action.
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Old 05-09-2007, 02:00 PM   #88 (permalink)
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Re: Paint Chipping Class Action?

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You guys still arguing about this one? I think it is safe to say that a lot of people are experiencing paint issues with their FJs that are unlike anything they have exer experienced. I just sold my truck with nearly 100K miles on it. I drove it in the same trecherous conditions here in the NW, it was subject to the same road debris, etc., etc.

When I sold it, it had fewer dings, etc. than my FJ did with 500 miles.

If you aren't experienceing this problem, good for you. Many are. Pretending the problem doesn't exist doesn't make it so.

Is it because of the paint or how the air flows over the vehicle or a combo? I don't know. However, this is NOT the same as all cars and it is NOT just a few people who have the problem.

It is entertaining watching you all bicker to the death. I'd suggest that if all those experiencing the problem spent the same time/energy/effort discussing it with Toyota as you have responding to every mindless comment you are getting here, that you would have a whole new FJ by now.

You should be able to drive your vehicle every day and off-road on the weekend and not expect it to look like hell. If he doesn't drive offroad, that is OK -- he doesn't have to -- and he is still allowed to enjoy his vehicle.
Well said. I have been in contact with Toyota and am currently moving up the foodchain in customer service, so I'll see what happens. The reason for the post in the first place was to get others with like problems discussing what is going on and what their progress has been so all can benefit from it in their own (or a collective) effort.

It turned into people denying there is a problem, and trying to attack some because they don't have trail damage by now... Whatever.

For those that are having similar issues, I will post progress on my case, for those that are not having similar issues and want to just hate on everyone, byte me and move on. You don't have to read it.
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Old 05-09-2007, 02:03 PM   #89 (permalink)
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Re: Paint Chipping Class Action?

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Black Cherry...13 Paint chips @ 2weeks; over 50 @ 10 weeks (5,000 miles). Had dealer look at truck at 1st oil change...explained that my previous vehicle was just sold when I bought the FJ and was 6 years /155,000 mi old and didn't have this many chips!...same location/roads...no change. Was told that this was caused by normal rock chips/not a warranty issue as evidenced by the pitting in the widshield (no kidding but a different problem!). As in another reply, chipping everywhere on car except rear door ( and I believe that if I "backed into a bug" it would be chipped there also.

There is no way this is normal. Had a problem with paint on a new '87 Ford truck which it took Ford 3 years to admit there was a problem and then they repainted it.

This is my 1st new Toyota and I love the vehicle...however, the legendary quality I have heard so much about apears to be flaking off rapidly!

Count me in on any action.
Please call Toyota customer support at 1-800-331-4331 and open up a case number with the paint problem. They are acting as if they have never heard of it before, but I know I have called, and others on this forum have called, so it is bunk for them to act dumb. Calling Toyota customer support will help all of us in the long run (except the guy complaining that our bad paint will make his vehicle more expensive some how).
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Old 05-09-2007, 02:13 PM   #90 (permalink)
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Re: Paint Chipping Class Action?

Glad to see that this thread has regained its course and people are reporting in with their problems. I agree that this problem is much more widespread then Toyota (or some forum members) is willing to admit. For now, as stated earlier in this thread, wgpowner and I are trying the tradional means to resolve our isses with the degrading paint.

We'll be posting information as it becomes available including key contacts and phone numbers.

We all know (those with this experience) that it sucks! But patience for the time being, is key. I'm with everyone (who's paint is chipping away) with regard to feeling slighted by the claim of quality without customer service and action to back up such claims.

I think that together, we can force Toyota's hand in this issue and have them correct the problems. We'll keep you posted as things develop.
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