Busted diff

[FJCRUSR]

Lifeoffroad03 previously said:

After reading this and the body panel rips i wrote Toyota and received this response:

Thank you for contacting Toyota Motor Sales, U.S.A., Inc.
We apologize for any concerns you may have regarding the FJ Cruiser.

We are not aware of any current concerns regarding the differential or the front body panels and after checking our database have found no Special Service Campaigns (SSC) / recalls or Technical Service Bulletins (TSB) that would address these issues.

Since we are not structured to offer on-line technical evaluations, repair, or diagnostic information, we recommend you contact the Customer Relations Manager at your local Toyota dealership to further evaluate your FJ Cruiser.

Toyota dealership technicians are specialized in the diagnosis and repair of Toyota vehicles. They are provided with extensive training and have access to state-of-the-art equipment to help in the accurate diagnosis of your vehicle. Also, if necessary, we provide additional support to assist Toyota dealership technicians in resolving unusual vehicle concerns.

I'm sure that's making you feel a lot better does it?

[Lifeoffroad03]

FJCRUSR previously said:

I'm sure that's making you feel a lot better does it?

Oh yeah I slept much better last night knowing they are on top of things......uuummm not so much.

[Milkyxj]

I got the FJ back and everything seems to be ok... It should be since I had to pay $2042.59. Hopefully I'll get it back from my lawsuit. Thanks for the break in tips MissFJ, I went to SC this weekend so I'll be over 500 miles by the time I get to Gray Rock. I just wanted to let everyone know I'm back on the road and I'll see you GA Cruisers at the meeting Tuesday.

[FJCRUSR]

Milkyxj previously said:

I got the FJ back and everything seems to be ok... It should be since I had to pay $2042.59. Hopefully I'll get it back from my lawsuit. Thanks for the break in tips MissFJ, I went to SC this weekend so I'll be over 500 miles by the time I get to Gray Rock. I just wanted to let everyone know I'm back on the road and I'll see you GA Cruisers at the meeting Tuesday.

Glad it's back on the road...I'll be next!

[FJCRUSR]

FJCRUSR previously said:

I'm not gonna say much since I'm too upset...
Toyota Mall Of Georgia denied the repair on my busted diff under warranty for miss use of my vehicle, the main manager I tried to talk to was rude and was not interested in hearing anything I had to say. Great customer service! way to go TOYOTA!!
And Milkyxj(Gary), they also ask me to tell you to get your truck off the lot or they would start charging you storage...

This is how I feel right now... ...I'm the lower banana

More to come after I calm down...

FJCRUSR previously said:

Thanks Gary,
Just like you did I'm waiting for Toyota corp to call me back, I called them this morning and told them how rude the dealership was to me and refuse to tell me why the wouldn't cover it under warranty other than the district rep denied my truck repair for miss use. So I have to wait for them to call back.
I will have the truck towed back to my house, the parts are coming in Saturday and if I don't get any result with Toyota corp i will fix it myself and then take action...
Gary, don't let them fix your truck....they don't deserve the business!
They had no business telling me to talk to you about removing your truck from their lot, that was very unprofessional in my opinion.

FJCRUSR previously said:

OK, the verdict is in!
Toyota Corp. is denying repairing my truck under warranty for abuse but could not tell me how they came to that conclusion, they never looked at the actual broken parts and it all happened because Toyota Mall OF Georgia called the district rep from Corp. to evaluate my truck(not the broken parts)...Thank You Toyota Mall Of GA.(you suck!).
They were nice enough to be polite on the phone(at Corp.) while telling me how f*cked I was and their decision was final.

The bottom line is: If you go off road and they know it, they can Deni your warranty coverage! so the next thing on the agenda is to fix my ride and wheel the hell out of it

The sad face in my sig will stay there as a reminder that if I break, I pay!

FJCRUSR previously said:

homedad, I respect and agree with you and your opinion and I also appreciate all the input...
I should never have to think to hire a lawyer just to get my truck fix.
The facts are all there black on white! They're wrong...We're right!!!
But by the time I hire a lawyer, I will have spend more money than the parts needed to fix my truck cost. I'm not saying I won't but I would like to see Gary's outcome first, it's more important to get my truck going and I don't trust Toyota anymore anyway. My truck will be on the road by Monday and at Grey Rock AL. by the following weekend.
If I go the lawyer route now, I will have to pay a retainer as well as the repair...that would amount to about $3000 to $4000 but the parts to fix it only cost about $950(discounted).
But again Thank you and I hope to one day meet you in person...



Thanks Phillip!
I use to be the biggest Toyota fan but now I feel like taking their logo and replacing it with "NO WARRANTY INCLUDED"

But I still love my truck!

FJCRUSR previously said:

To be continue...

FJCRUSR previously said:

Let's not mention any names just yet!(dealership) for those who did please edit..


Lots more to come...What ever you do, don't put any faith in Toyota USA

FJCRUSR previously said:

Glad it's back on the road...I'll be next!

Update on my situation with Toyota Mall Of Georgia and Toyota Corp. about my busted rear diff.
I didn't say anything about my truck being worked on by another dealership before since Toyota Corp made it very clear to me that no dealership were allowed to work on it and that their decision about not covering the rear diff under warranty was final.
They also told me that arbitration would be my next available option to resolve the issues and it could take up to 40 days.
So the lesson to be learned here is that Toyota Corp. will back up the dealership's decision 100% right or wrong...
Not much of an option if you ask me...
The latest is, I picked up my truck from another dealership where they fixed it under warranty!
So thanks to a good friend of mine who shall remain nameless for now that contacted his dealership and explained my situation and then told me to take my truck there to be examine by the service dept. where they found that the rear diff. had in fact failed due to a defective part and not abuse by me.

[Blue Leader]

Wow, is this a common problem. The FJ is my first Toyota, do I need to worry?

[FJCRUSR]

FJCRUSR previously said:

The best scenario is DON"T GO WHEELING BY YOURSELF!
And by the way...if you own an early FJC, the rear diff. may break even if you don't wheel hard.(sorry for the bad news...)

I posted this way before mine broke...It may or may not happen to you but if it does pick your dealership wisely!

[mungk]

sigh..... man i'm so paranoid now. Kinda takes the fun out of off roading.

[FJCRUSR]

mungk previously said:

sigh..... man i'm so paranoid now. Kinda takes the fun out of off roading.

It sure does...we have Toyota(some dealership) and Toyota Corp. to thank for that!

But lets see the outcome of Milkyxj lawsuit.

[Slingerdoo]

Glad to see you are back in the FJ!

I'm due for my 10,000 mile service, so I'll be trekking to the unnamed dealership and will gladly pay them for their service!