After reading a great deal of FU's to dealers and service departments I thought I would offer my compliments to one...
The service guys at Joe Heitz in Clarksville TN (about 45 minutes N of Nashville) have been great to me.
They have repaired a number of items and even took several hours to track down a problem on a non-OEM part (lift kit) for me at no additional charge.
Last week I even managed to sheer a off one of the bolts that holds on the front skid plate and yesterday they drilled it out and re-tapped it for me at no charge.
The customer service and parts guys are great and very off-road friendly and I will be going to them for as long as I am in the area.
Anyone in the Nashville area that is having problems with a dealer screwing them on warentees should give these guys a try...
no one ever hears about the good things dealers do, only the bad. Its nice to hear that not all are bad. We should have a thread about good things dealers do
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-Mark
08' Black Diamond FJ. off road package, ARB roof rack, Kenwood DDX-6019, Gobi Ladder, OME lift!!
Wish list - BudBuilt skids, New shoes....
Location: Oh mommy I ain't no commie I'm just doing what I can to live the good all American...Way
Posts: 2,100
Re: Kudos to Service Dept...
That's good to know.. Thanks.. Ron
Quote:
ArmyMedic previously said:
After reading a great deal of FU's to dealers and service departments I thought I would offer my compliments to one...
The service guys at Joe Heitz in Clarksville TN (about 45 minutes N of Nashville) have been great to me.
They have repaired a number of items and even took several hours to track down a problem on a non-OEM part (lift kit) for me at no additional charge.
Last week I even managed to sheer a off one of the bolts that holds on the front skid plate and yesterday they drilled it out and re-tapped it for me at no charge.
The customer service and parts guys are great and very off-road friendly and I will be going to them for as long as I am in the area.
Anyone in the Nashville area that is having problems with a dealer screwing them on warentees should give these guys a try...
Just my .02...
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08 SS, SS valve stem caps and exhaust tip
Rapper standing on the corner, wrappers flying in the wind... And in my quite reflection, I wonder why..
The dealership in Timmins Ontario is offroad friendly as well..James Toyota. They said they would install my lift kit even recomended roughcountry, I'm not crazy about there sales staff, but they got top notch service and parts department.
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Titanium Metallic - 4x4 - AT "C" package (canada)
Active Traction Control System , Rear diff lock
400 Watt / 115 Volt Power Outlet
Roof racks
Sirius Radio/Ipod
Garmin 60cx
After reading a great deal of FU's to dealers and service departments I thought I would offer my compliments to one...
The service guys at Joe Heitz in Clarksville TN (about 45 minutes N of Nashville) have been great to me.
They have repaired a number of items and even took several hours to track down a problem on a non-OEM part (lift kit) for me at no additional charge.
Last week I even managed to sheer a off one of the bolts that holds on the front skid plate and yesterday they drilled it out and re-tapped it for me at no charge.
The customer service and parts guys are great and very off-road friendly and I will be going to them for as long as I am in the area.
Anyone in the Nashville area that is having problems with a dealer screwing them on warentees should give these guys a try...
Just my .02...
one of the things I greatly miss about TN... we were stationed in Chattanooga for 3 yrs and everyone was extremely nice & friendly, no matter where we went...
glad to see things haven't changed in that gorgeous state
"The one absolutely unselfish friend that man can have in this selfish world, the one that never deserts him, the one that never proves ungrateful or treacherous, is his dog. . . .He will kiss the hand that has no food to offer; he will lick the wounds and sores that come in encounter with the roughness of the world. . . .When all other friends desert, he remains." --- George G Vest
After reading a great deal of FU's to dealers and service departments I thought I would offer my compliments to one...
The service guys at Joe Heitz in Clarksville TN (about 45 minutes N of Nashville) have been great to me.
They have repaired a number of items and even took several hours to track down a problem on a non-OEM part (lift kit) for me at no additional charge.
Last week I even managed to sheer a off one of the bolts that holds on the front skid plate and yesterday they drilled it out and re-tapped it for me at no charge.
The customer service and parts guys are great and very off-road friendly and I will be going to them for as long as I am in the area.
Anyone in the Nashville area that is having problems with a dealer screwing them on warentees should give these guys a try...
Just my .02...
Vince, this is nice to know. Beaman in Nashville has been good with the normal services, but I feel that if I had a real off road issue there would be a problem. Which is bad, I been dealing with my service guy for over 22 years.
I look at it like this the bigger service departments are doing good from the normal svcs, where a smaller dealers that's not as busy will do a better job of getting a repair under warranty.
Kudos to Service Dept...
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