Location: Somewhere where I don't know where I am. Actually, the OC
Posts: 3,500
My favorite dealership screwed up bad
Well, to make a long story short I recently got a new Demello skid plate. Jack at Demello installed it for me and had to drill out and tap the holes for bigger bolts.
I recently had to take my truck in for an oil change and to have my axle seals on the front diff replaced as they were leaking. I got the truck back yesterday and went immediatly to the exhaust shop to put my new Y-pipe on. While I was under there I noticed one of the front bolts for the skid was put in at an almost 45 degree angle. I then checked the other bolts. Some are completely stripped out and others seem fine.
Now here is the big problem, I have a very very good relationship with my service guy and the dealership. My service guy goes out of his way to help me out and is really a good guy. I dont want to call him up and tell him his mechanics screwed up my truck and have them fix it. I even talked to the mechanic that worked on the truck and he was a cool guy.
Ack, so what should I do?
__________________ 2007 Sun Fusion Cruiser 5AT 4X4
It's mainly stock with some bolt ons
I really, really like stickers
The So-Cal Safari Snorkel Install Guy7chicken necks installed to date
"The mountains are calling and I must go" - John Muir
Call em up and get the mechanic that did the labor. Talk to him about your situation. If he can't solve it to your satisfaction then move up to your guy. Just because you like someone and they are a good guy doesn't mean they should get away with less than acceptable work. A bit of a stretch, but its like me going into the hospital with a fractured arm and the doctor gives me a compound fracture and sends me home. Should I just let it slide because he was a very amicable fellow?
__________________
What you do speaks so loudly, I cannot hear what you say.
Illegitimi non carborundum.
Tri-stripe (+8 HP), Blindspot mirrors (+10 vision), Snorkeled breathers (+6 protection), Aeroflow HLCs (+2 protection), Spare tire lock (+3 please don't steal my shiz), Explosives sticker (+20 HP), Rear door rack (+15 packrat), aFe cat-back exhaust (+30 giddy/evil laugh), Whiteout (+10 slick factor), OME Medium Lift (+15 just a little easier to find in a parking lot)...
Man 'A' that blows. Did they replace the seals for free? Or did they say that you had the suspension to high?
As for your question, kill them with kindness. Hopefully they will fix the problem. That blows. I hope it gets resolved the right way for you. If it doesn't work out, talk with the service adviser, and if that doesn't work you need to ask them to take this higher up the Toyota chain.
Sorry about the dealer screw up.I hate the dealer personally.They sometimes dont pay attention to WTF they are doing.I got band from Universal City Nissan for talking ish to a mechanic that wacked my front bumper on my 350z I had B4 the FJC .Cant wait till my warranty on my FJC expires so i never have to go back to the dealer again.
__________________
ARB Bumper*OME Heavies*3" Skyjacker rear*Stock Steelies*Nittos Terras 295/70/17*Gobi Ladder*Cobra CB*AP Rock Sliders*AP LCA's*Black Bezel*Real Wheels Light Bar*K&N Filter*Choped Body Mounts*Parrot Blue Tooth*Eliminated rear Sway Bar.
Location: Somewhere where I don't know where I am. Actually, the OC
Posts: 3,500
Re: My favorite dealership screwed up bad
Quote:
frogeye previously said:
Man 'A' that blows. Did they replace the seals for free? Or did they say that you had the suspension to high?
As for your question, kill them with kindness. Hopefully they will fix the problem. That blows. I hope it gets resolved the right way for you. If it doesn't work out, talk with the service adviser, and if that doesn't work you need to ask them to take this higher up the Toyota chain.
They replaced the seals for free. When I talked to the mechanic I asked him about what else I needed to do for my 30K service... To make it short, he greased my drive shaft and U joints for free and made sure everything was ok under the truck. And they did my oil change (with my oil and filter I brought) for $15...
__________________ 2007 Sun Fusion Cruiser 5AT 4X4
It's mainly stock with some bolt ons
I really, really like stickers
The So-Cal Safari Snorkel Install Guy7chicken necks installed to date
"The mountains are calling and I must go" - John Muir
"Wanted - young, skinny, wiry fellows, not over 18. Must be expert riders willing to risk death daily. Orphans preferred"
Original newspaper add placed by William Hepburn Russell, founder of the The Pony Express
Man that just sux. I would take it up the guy in charge owner/manager. Start at the top and work your way down. Dealing with the little guy may not get you very far. Just my pass experience.
__________________ PERFORMANCE: Airaid intake, Gibson Exhaust, Royal Purple Oils LIFT KIT: Toytec/Donahoe Racing 3", Spidertrax spacers EXTERIOR: Rear Tail lite Guards, GoodYear MT tires, AP Sliders, PIAA Headlights/dome lites, Fourtrex, Hi-lift COLOR: Voodoo Blue 4x2 AUDIO: Dice iPod interface INTERIOR: ScanGuage II, Ellis Design Black Handles & Battery Clamp. Littlelite 12" map light W/ Dimmer. My Build:http://www.fjcruiserforums.com/forum...shockwave.html
Be nice and ask the mechanic if someone else put the skid plate on. He'll say "no, why?" and then you can show him. He'll make it right.
DEWFPO
X2, and next time, take the after market stuff off yourself (if you suspect it will get in the way) before the dealer's mechanics get to it. sorry to hear about this.
AND,
good to see you back Mud, we missed you...
7 chicken necks installed to date
2007 FJ, 5AT, Sun Fusion Yellow, CQ, UP, GY, RB, 2Q, EL, VS.
"Enjoying the Journey"
PERFORMANCE: Airaid intake, Gibson Exhaust, Royal Purple Oils
Linear Mode
