My beef with Northridge Toyota Parts - Page 2

RokCrawlinToy · 05-19-2009, 09:27 AM

Quote:

CaliChaos previously said:

errr ummm... Employee could not read a part number was the problem.

NOT the price. THE PART number. When pressed about pricing the employee said there was nothing to be done (good corporate drone response).

Sad to say people can not read.

The part is the same, the part # was updated in the system. TRD did not change the bends, diameter of tubing or chrome on the exhaust tip. So, he did not read it wrong.

IMO, he tried selling the part at the price he was suppose to (what was listed on their computer), and according to his posts, he DID not know about the forum price and DID NOT ask for it, and was offered a $50 discount for his troubles. I'm sure if he asked for the forum price, that price could have been easily verified and given to him.

So, he is mad because there was a change in part #s and he didn't know about the forum price???

Thats not a good reason to talk bad about a company.

NTP has always gone out of their way to take care of me, my family & friends (even years before I was on the TTs) and Maureen/Muddygirl even bought her FJ there.
One time I ordered a part just before I had to leave town to go out of state, distribution did not ship it out on time, and Carrie had it shipped it to me overnight (and got it delivered by 7 am!!!) and with out charging me the very expensive shipping costs.

**Athena** · 05-19-2009, 09:35 AM

I honestly feel that before a person blasts a company or a dealership they need to try to work it out first before stormin off on the forums.

FJ_Marine · 05-19-2009, 09:44 AM

Quote:

Athena previously said:

I honestly feel that before a person blasts a company or a dealership they need to try to work it out first before stormin off on the forums.

Uhm, then we would have nothing to talk about here............

Where is my pitchfork and torch?

**Mtbcoach** · 05-19-2009, 09:44 AM

I have to agree with Ron and Athena on this one. Seemed like a whole bunch of misinformation and lack of understanding of the real issues...

FJ_Marine · 05-19-2009, 09:47 AM

Really, it sounds like an honest mistake.

**Athena** · 05-19-2009, 09:58 AM

I wouldn't want a dealership ticked off at me.. considering they take care of my warranty work

RokCrawlinToy · 05-19-2009, 09:58 AM

Quote:

Athena previously said:

I honestly feel that before a person blasts a company or a dealership they need to try to work it out first before stormin off on the forums.

Quote:

Mtbcoach previously said:

I have to agree with Ron and Athena on this one. Seemed like a whole bunch of misinformation and lack of understanding of the real issues...

I have a good relationship with NTP and didn't want them getting bashed for a misunderstanding that both sides could work out.

Btw Hopefully I'll see you two on the trail this year.