Toyota's Special Service Campaign (SSC)--60D For 2007 FJ Cruiser - Page 21

***Bostonian1976*** · 08-07-2006, 10:27 AM

I don't think the DOT matters anymore. It's just VIN. I'm in 3300's and so I think that's all that matters..........though I could be wrong

ruebarb · 08-07-2006, 11:09 AM

Quote:

NECruiser previously said:

Hey Ruebarb

Do you remember what the DOT series was on your tires? There still seems to be some confusion on tire replacement.

Thanks

I honestly never looked at the DOT, my dealer said they were just "replacing all of them now".

VTFJC · 08-07-2006, 11:18 AM

Thanks for heads up, but why am I getting a letter in the mail 4 months after getting my FJ!

Quote:

TMS USA previously said:

Hello from Toyota Motor Sales USA. Yesterday, we informed the NHTSA of our intent to conduct a Special Service Campaign for our 2007 FJ Cruiser—approximately 9,000 early production vehicles—to inspect the tires.

Because of the importance of this exciting new vehicle to the Toyota line-up and the incredible passion that has been ignited by FJ owners online in discussion groups like FJCruiserForums, we’re going to try to be a bit more proactive and provide the right information to consumers and customers via consumer-generated internet discussions.

The service campaign is a voluntary action by Toyota to ensure the highest levels of customer satisfaction for FJ owners and to make sure that the vehicle continues to perform as expected by our owners. This is not a tire manufacturer recall, but a special servicing campaign by Toyota.

During the unique tire-to-wheel assembly process for the FJ Cruiser equipped with either the Bridgestone Dueler or Dunlop Grandtrek tires, there is a possibility that the inner bead of the tire may have experienced some damage. If that happened, a bulge could develop at some point on the sidewall and air could leak out. There have been no reported incidents of this actually happening—but we want to take the precaution of finding these tire/wheel assemblies and replacing the tires with new ones.

We are able to isolate the vehicles affected and have VIN lists that will be available to our dealers. Affected FJ Cruiser customers will receive a letter from us starting in early July. The letter will ask FJ Cruiser customers to take their vehicle to a Toyota dealer for inspection, confirmation that they are within the affected tire-to-wheel assembly range and replace all involved tires at no charge to the customer. We think this will take about two hours.

While we certainly would prefer not to have to concern our enthusiastic FJ Cruiser owners, we and our dealers will work very hard to communicate well and make the campaign service as painless as possible. We regret the inconvenience.

Hope this information is helpful.

FJCruiserForums participants and others may call our Customer Experience Center for more information on this SSC at 888-270-9371.

ruebarb · 08-07-2006, 11:22 AM

Quote:

VTFJC previously said:

Thanks for heads up, but why am I getting a letter in the mail 4 months after getting my FJ!

They thought it would be fun to make you wait. They only started the mailings in July.

RACasella · 08-07-2006, 11:32 AM

I did receive notice and took my FJC down to the dealer where I bought it to see what my options were. Turns out there are no options. I can get the tires replaced with the exact same tires only.

I told them I wanted to replace them with the tires used by the Trail Teams (which I was told was a TRD upgrade, althought I can't seem to find that anywhere) and was willing to pay the difference for the upgrade. I was told again that I could only get the same Dueler H/T tires.

I don't understand why I can't get the upgraded tires (paying the difference) when they are TRD approved (/recommended) tires for this vehicle.

Any insight TMS USA? I don't think my request is unreasonable.

sikocycles · 08-07-2006, 12:57 PM

Kind of crazy to have a recall and not have the tire available. I just called my dealer and the do not have the Bridgestones but can replace them with Dunlops. If they can make that switch why cant they make a switch to BFGs.

abophx · 08-07-2006, 01:10 PM

Quote:

RACasella previously said:

I was told again that I could only get the same Dueler H/T tires.

I don't understand why I can't get the upgraded tires (paying the difference) when they are TRD approved (/recommended) tires for this vehicle.

Any insight TMS USA? I don't think my request is unreasonable.

As Toyota explained it to me, it is a tire manufacturer recall not Toyota/dealer. Which is why they aren't doing an upgrade.

bigbill25 · 08-07-2006, 01:56 PM

Quote:

abophx previously said:

As Toyota explained it to me, it is a tire manufacturer recall not Toyota/dealer. Which is why they aren't doing an upgrade.

'Toyota' or a dealer? Big difference. If you'll go back through the thread, you'll find it is a mounting issue, NOT a tire issue. Toyota made the error. The Bridgestones and Dunlops were fine...

--Bill

sikocycles · 08-07-2006, 02:01 PM

Quote:

bigbill25 previously said:

'Toyota' or a dealer? Big difference. If you'll go back through the thread, you'll find it is a mounting issue, NOT a tire issue. Toyota made the error. The Bridgestones and Dunlops were fine...

--Bill

Thats what I thought.

abophx · 08-07-2006, 02:03 PM

Quote:

bigbill25 previously said:

'Toyota' or a dealer? Big difference. If you'll go back through the thread, you'll find it is a mounting issue, NOT a tire issue. Toyota made the error. The Bridgestones and Dunlops were fine...

--Bill

Yes the tires are fine, but Toyota tells me they didn't mount them, Bridgestone and Dunlap did, hence that is the reason they, the tire companies are replacing the tires, not Toyota, which is why Toyota doesn't want to do an upgrade. That was what I was told by the Toyota dealers.