Toyota's Special Service Campaign (SSC)--60D For 2007 FJ Cruiser

[FJR Colorado]

TMS USA:

I contacted my dealer right after the notice and was told I don't qualify due to DOT #s not matching. NOW, I learn that all tires are being replaced regardless of DOT #s. Where is the follow-up notice?!?!

If not for my own proactive research and this great forum, how was I supposed to know?

I could be (or in fact AM) driving my family around on defective tires---sheesh!

And while I understand that it is "Bridgestone's problem" and I therefore can not upgrade to say BFGs, why can't I pay the difference and upgrade to say Bridgestone Revos??

You won't find a bigger Toyota supporter than me, but this is starting to leave a foul taste...

PM ME!

[TMS USA]

FJR Colorado previously said:

TMS USA:

I contacted my dealer right after the notice and was told I don't qualify due to DOT #s not matching. NOW, I learn that all tires are being replaced regardless of DOT #s. Where is the follow-up notice?!?!

If not for my own proactive research and this great forum, how was I supposed to know?

I could be (or in fact AM) driving my family around on defective tires---sheesh!

And while I understand that it is "Bridgestone's problem" and I therefore can not upgrade to say BFGs, why can't I pay the difference and upgrade to say Bridgestone Revos??

You won't find a bigger Toyota supporter than me, but this is starting to leave a foul taste...

PM ME!

First, thank you for being a loyal Toyota supporter. It is very much appreciated.

I regret that you and some others have been inconvenienced by either speaking with your dealer or going to the dealership after notification of the SSC and finding that your vehicle tires may not be subject to the recall. There has been some confusion re the DOT numbers originally posted with the SSC information. To help eliminate this, we are issuing an update to our dealers re the original SSC 60D to eliminate the reference to the DOT numbers. We know the affected VIN numbers and have completed mailings of our letters to all affected customers.

For those affected customers who may have been denied replacement of tires because of confusion over the DOT numbers, we are in the process of re-notification by mail that you may return to your dealership and have all of the affected tires replaced at no charge, provided your vehicle was in the original VIN range and has the original OEM tires specified within the SSC. BTW, to help emphasize this important clarification, we are referring to this as a re-launch of the original SSC 60D as Toyota Special Service Campaign (SSC) 6AD for Certain FJ Cruiser Early Production Vehicles Equipped with Bridgestone Dueller H/T P265/70R17 or Dunlop Grandtrek AT20 P265/70R17 Tires.

Essentially, nothing has changed. The original VIN numbers still apply. If you have received a campaign letter and have had your tires replaced, you need not do anything further. If you have received a campaign letter but were denied replacement tires after a dealer "inspection" (and had NOT had the above OEM tires previously replaced), you should return to your Toyota dealership, referencing SSC 6AD for tire replacement. You will also receive an update letter from us.

TMS USA regrets any confusion re this important SSC and is hopeful this reply post to FJR Colorado and our dealer communications occurring simultaneously will provide simple and clear instructions for the completion of this Toyota SSC.

Thanks!

[FJR Colorado]

Thank you very, very much! This note clears it up succinctly.

Once again, Toyota rules in every way. I can't imagine any other auto manufacturer standing behind their product like Toyota.

Again, thank you Toyota in general and TMS USA in particular.

Best regards

PS- I'd still like you to consider offering a Bridgestone/Dunlop upgrade path. In my case, the point is almost moot since I bought stock Toyota steel wheels from an authorized Toyota dealer in NC and fitted them with Goodyear MTRs for off-roading use. But I still wouldn't mind paying the difference for a set of Revos for the alloy wheels; and I can't imagine that Bridgestone would mind the extra revenue...

[karma]

Yesss! I'm inline for some new tires. So there is no way to just get a certificate and take that to a tire place and upgrade?

[TitaniumFJ]

Just got back from the dealer with the new kicks. The dealer just found out yesterday that Toyota changed the 60d to 6AD. No questions or problems with getting them replaced.

[Castle Rock FJ]

John Elway Toyota replaced my Bridgestone Duellers (?? Duel what?? - street and highway ??) with the Dunlop AT20 tires. This was OK by me because at least the Dunlop tires look like off road tires (as compared to the street looking Bridgestones). I cannot believe that they put those Bridgestone tires on any 4X4 model - must get them free from Firestone/Bridgestone. I had to wait for over 2 hours to get them replaced. But at least I got free use of the original tires for 5,500 miles.

[NECruiser]

TMS your PM box is full please empty.

Thanks

[Bostonian1976]

my dealer....Bernardi Toyota...still isn't up to speed on this. They're telling me I need to come in for inspection first to see if the tires need to be inspected. Oh well

[sikocycles]

My dealer isout of stock on the bridgestones and said the Dunlops are not as nice.

[NECruiser]

Bostonian1976 previously said:

my dealer....Bernardi Toyota...still isn't up to speed on this. They're telling me I need to come in for inspection first to see if the tires need to be inspected. Oh well

Already went that route, have them check the updated service bulletin so you don't have to make two trips. Welcome back.