Bad experince with Avondale Toyota,AZ (long) - Toyota FJ Cruiser Forum
Dealer Negotiations/Test Driving This area is for purchasing help, dealer negotations as well as test driving impressions.

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post #1 of 58 (permalink) Old 05-11-2006, 09:25 PM Thread Starter
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Bad experince with Avondale Toyota,AZ (long)

This is my first post, but I have been lurking around this forum for 4 months. Three weeks ago, I had placed a deposit on a black cherry FJ and today I got a call from my salesman that said he had one deal fall out on a Voo Doo Blue automatic and they had a black cherry fully loaded they took in on trade with less than 1,000 miles. I told him that I was interested in the black cherry and asked if they are discounting it since it was used. He told me no. I then asked him why would I buy a used one for the same price as a new one. He stated that it had less than a 1,000 miles on it and that I would recieve the 100,000 mile warranty and roadside service for that price. He said it was the best of both and you get the first oil change free. I asked him the price and he told me the vehicle was fully loaded and it was $33,000. He told me he was calling other customers on the wait list, so if I wanted it I must make a decision quickly. I told him I was at work and I would try to get away in and hour to drive out to look at it.

I left work and drove the 30 miles to get to the dealership. The salesman was busy with another customer, so he had a lot guy take me out to the vehicle which was out back and he would join me when he was finished with the other customer. The vehicle was very nice and looked brand new. I went through the vehicle and in the glove box was the window sticker. MSRP on this vehicle was $32,200 and on the front window of the vehicle someone wrote with a marker $36,800. When the salesman joined me I had the window sticker in my hand and asked him what is going on with the price. He starts explaining to me that they were going to ask $36,800, but he talked to the sales manager and they would let it go for $33,000. I stated that is still over MSRP. I stated that I was told by the dealership that it was known for only selling FJs for MSRP. He said we are, but that is only when you order one. I told him that it made no sence that you can buy a brand new vehicle for MSRP, but a used one you have to pay a premium over MSRP. What's wrong with this picture?? I told him that I would not pay him over MSRP. He told me I would have to wait for the one that I ordered then. I agreed to wait. I'm now angry that I wasted my time getting off work and having to drive all the way out there for nothing, but I was willing to let it go.

We walked thru the dealership to get back to my car and passed the sales manager's office and the salesman says let me talk to the sales manager and see if he will let this go for MSRP. So I'm standing there when the salesman ask the manager about selling it to me for MSRP. The sales manager said we can't let it go for less than $34,500. At that point I blew my top and told them they were unethical and they had wasted my time by calling me to come down under false pretenses. I would not be doing business with them today or any other day and requested my $500 returned before I left. During the time that they were refunding my deposit the salesman kept saying that this is what he gets for trying to do me a favor. I told him if this is what he considers a favor, please don't do any more for me I can't handle them. I will never return to that dealership again.

Now I need to find another dealer in AZ. Any recommendation???
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post #2 of 58 (permalink) Old 05-12-2006, 12:30 PM
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Re: Bad experince with Avondale Toyota,AZ (long)

Sorry to hear about your incident with Avondale, that really sucks. Call Tim's in Prescott. Ask for Raz. 1-800-339-8467. They are selling at MSRP.
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post #3 of 58 (permalink) Old 05-12-2006, 01:20 PM
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Re: Bad experince with Avondale Toyota,AZ (long)

Precision in tucson treated me well ,all options etc at MSRP on ordered vechicles no added crap like paint protection,and sale fallouts as well which is how I got mine. and I also too took my 500 back from Avonadale and would suggest avoiding every dealership in phoenix metro I had at one point 500 dollar deposits at all of them some prior vehicle release date and still got jerked around.
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post #4 of 58 (permalink) Old 05-12-2006, 01:26 PM
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Re: Bad experince with Avondale Toyota,AZ (long)

Wow thats bad customer service. F0ck them in the A$$ and go to another dealership.

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post #5 of 58 (permalink) Old 05-12-2006, 06:53 PM
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Re: Bad experince with Avondale Toyota,AZ (long)

Sorry to hear that and thanks for posting your story. I plan on purchasing mid to late summer and had planned on purchasing from avondale. I may have to rethink that.
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post #6 of 58 (permalink) Old 05-12-2006, 11:56 PM Thread Starter
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Re: Bad experince with Avondale Toyota,AZ (long)

Thanks Arizonafj and fjlarry for the heads up on those two dealers. I will give them a call.
Thanks again
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post #7 of 58 (permalink) Old 05-13-2006, 12:05 AM
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Re: Bad experince with Avondale Toyota,AZ (long)

RJFJ,

I was getting ticked at my dealer, but they sound pretty good after this story. Better luck somewhere else.


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post #8 of 58 (permalink) Old 05-13-2006, 12:42 PM
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Re: Bad experince with Avondale Toyota,AZ (long)

Try Bill Hall at Right Toyota. They sold me mine at MSRP and were good to deal with.
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post #9 of 58 (permalink) Old 05-13-2006, 02:02 PM
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Re: Bad experince with Avondale Toyota,AZ (long)

RJFJ, we apologise for any inconvienience we may have caused you and your family. We sold the FJ you looked at to the original customer and their needs changed, they came to us needing help. So in the interest of customer satisfaction we gave the customer what they paid for the FJ as trade in value, which no dealer on the planet would do. Our feelings are that we would offer the new customer a 7 yr 100k warranty and that 36800.00 would be a good value considering availability. The salesperson you dealt with acted VERY unprofessional and has been given a repremand and is on a very strict probation.If you are ever in the area and want to stop by I will do anything in my power to help resolve your dissatisfaction.

General Sales Manager
Avondale Toyota/Scion
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post #10 of 58 (permalink) Old 05-13-2006, 03:59 PM
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Re: Bad experince with Avondale Toyota,AZ (long)

oops our priceis 34800.00 not 36800.00 my bad
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