Doing business with online parts retailers - Toyota FJ Cruiser Forum
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post #1 of 17 (permalink) Old 01-11-2017, 04:50 PM Thread Starter
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Doing business with online parts retailers

Just like most others, I've been doing online searching for the best pricing for OEM parts (along with after market). I placed an order with a company that started playing games with me, so I cancelled the order. I searched around and found another retailer with similar pricing and placed my order with them. My final screen showed my order, gave an order #, and that's it. Since company 1 wasted about 3 days, I'm now in a position where I don't have a lot of time left to complete my repairs in order to be road-ready for something I have scheduled. I placed this new order at 10:00am +/- and never received the auto-email stating my order was in queue, processing, etc. I tried calling and got 3-4 rings before going to voicemail (of which sounds like somebody's cell phone voicemail). I get it, companies apply different methods to control costs in order to be a leg up on their competition. No problems with that. I'd like to leave a voicemail, but their mailbox is full. So their "we will return your call quickly" or whatever it said, obviously is a lie. I called 5 times today, same scenario. I emailed. No response to their "prompt reply!" I am now another day down and have nothing more than an order number on their website for a reference. No charges have been made or pendings to my card, which tells me they haven't even pretended to start processing the order. "Super fast shipping guaranteed!" - not seeing how that's possible. No place on their site to CANCEL an order. These things you don't find out until you are already on the hook. My question is this: Who have you guys found to be reliable, legit OEM parts suppliers that stay true to their business and KNOW HOW TO COMMUNICATE WITH THEIR CUSTOMERS? I don't want to get skunked on fake OEM or ripped off by phony companies. I've dealt with several shady companies through various online venues recently and it seems to be a growing problem. I am giving my current order holding company until tomorrow noon-ish before I out them here and other Toyota forums for being a problematic site to deal with. I think shady/crappy businesses SHOULD be outted publicly so that others don't fall into their trap.

-BenchTest
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Last edited by BenchTest; 01-11-2017 at 04:55 PM.
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post #2 of 17 (permalink) Old 01-11-2017, 04:59 PM
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Re: Doing business with online parts retailers

Toyota parts Olathe
Toyota parts Conicelli
TRD parts 4 U
Pure FJ Cruiser
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post #3 of 17 (permalink) Old 01-11-2017, 05:04 PM
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Re: Doing business with online parts retailers

No offense but it's your fault for being cheap. Good service usually doesn't come cheap. Cheap service usually isn't good. With that being said, go with TRDparts4u.com. They're not the cheapest, but they're reliable. They're in Texas I believe and they replied to my e-mails asap. And if anything, support your local parts dealer. I may be a price shopper but if I can, I'll try to support local shops in order to have them around when I need them. Also, lately since I order with my local dealer, I have a contact there that orders me my out of stock parts without going into the store for pre-payment. Saves me time and I have a 2 day ETA usually.
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post #4 of 17 (permalink) Old 01-11-2017, 05:13 PM
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Re: Doing business with online parts retailers

There's a whole section of Forum Supporting Vendors here. Check them out. They are all good to work with and many offer discounts and group buys too.
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post #5 of 17 (permalink) Old 01-11-2017, 05:33 PM
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Re: Doing business with online parts retailers

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There's a whole section of Forum Supporting Vendors here. Check them out. They are all good to work with and many offer discounts and group buys too.
What he said. TRD Parts4U and Sparks Toyota are two sponsoring vendors right here at FJ Cruiser Forums. You can also PM (private message them) and ask for 5% discount codes that are given to forum members.

I just ordered OEM parts from TRDParts4U last week and I checked a whole lot of online oem parts sellers to see if they had the best prices (and they did). Also had reasonable shipping charges.

I dont think the PM function will work for you until you are up to 5 posts here at the forum.
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post #6 of 17 (permalink) Old 01-11-2017, 05:47 PM Thread Starter
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Re: Doing business with online parts retailers

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jamesepoop previously said: View Post
No offense but it's your fault for being cheap. Good service usually doesn't come cheap. Cheap service usually isn't good. With that being said, go with TRDparts4u.com. They're not the cheapest, but they're reliable. They're in Texas I believe and they replied to my e-mails asap. And if anything, support your local parts dealer. I may be a price shopper but if I can, I'll try to support local shops in order to have them around when I need them. Also, lately since I order with my local dealer, I have a contact there that orders me my out of stock parts without going into the store for pre-payment. Saves me time and I have a 2 day ETA usually.
Well let's see. Poor service is not my fault. I have two dealers within 50 miles of me. The first one hung up on me at "high I want to check price and availability on several parts..." I called back. This time they stayed on the line long enough to get 3 part numbers written down and then placed me on hold, forever. I called back later in the day thinking they must be in a busy period. They then proceeded to quote me list +10-15% on the parts. NO thanks. The 2nd dealer did not stock any of the parts and had zero interest in ordering them. SO, there is my local shopping experiences. I'm not trying to be cheap, I'm trying to be mindful of price gouging that dealerships often use to make their ends. But thanks for chiming in! I'd definitely shop local if I thought that my business mattered here. I do shop local in other realms, but I won't for Toyota parts.

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Last edited by BenchTest; 01-11-2017 at 06:01 PM.
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post #7 of 17 (permalink) Old 01-11-2017, 05:50 PM Thread Starter
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Re: Doing business with online parts retailers

Thanks for the info on the forum discounts and some resources to utilize going forward. Hopefully I can resolve this no-answer business with my current endeavor tomorrow. I'd really like the option to cancel this order and move on, but that doesn't seem to be an option at this point.

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post #8 of 17 (permalink) Old 01-11-2017, 06:08 PM
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Re: Doing business with online parts retailers

Capitalism

Supply and demand

Good luck
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post #9 of 17 (permalink) Old 01-11-2017, 06:20 PM
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Re: Doing business with online parts retailers

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Well let's see. Poor service is not my fault.
My bad, just assumed by your initial description, you weren't trying all avenues. Not sure what parts you're purchasing, but many 3rd party manufacturers make excellent OEM replacements at fraction of dealer costs if you're in a bind. And as such, many auto shops carry gaskets, seals and hardware when simply OEM is outrageous. Ie. I did steering knuckle gaskets. Dealer wanted $45. Online want $30. Replacement for a 3rd party National gasket was $10.
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post #10 of 17 (permalink) Old 01-12-2017, 07:24 AM
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Re: Doing business with online parts retailers

So let's see if i understand this right, you messed up YOUR deadline for ordering parts and now you blame a vendor for not answering you right away ? You are not the only order that a vendor gets ( at least i hope for them it's not ) the vendor might be on vacation, sick, had an emergency, your order got lost, didn't go through, frankly anything could have happen.

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