Doing business with online parts retailers
Just like most others, I've been doing online searching for the best pricing for OEM parts (along with after market). I placed an order with a company that started playing games with me, so I cancelled the order. I searched around and found another retailer with similar pricing and placed my order with them. My final screen showed my order, gave an order #, and that's it. Since company 1 wasted about 3 days, I'm now in a position where I don't have a lot of time left to complete my repairs in order to be road-ready for something I have scheduled. I placed this new order at 10:00am +/- and never received the auto-email stating my order was in queue, processing, etc. I tried calling and got 3-4 rings before going to voicemail (of which sounds like somebody's cell phone voicemail). I get it, companies apply different methods to control costs in order to be a leg up on their competition. No problems with that. I'd like to leave a voicemail, but their mailbox is full. So their "we will return your call quickly" or whatever it said, obviously is a lie. I called 5 times today, same scenario. I emailed. No response to their "prompt reply!" I am now another day down and have nothing more than an order number on their website for a reference. No charges have been made or pendings to my card, which tells me they haven't even pretended to start processing the order. "Super fast shipping guaranteed!" - not seeing how that's possible. No place on their site to CANCEL an order. These things you don't find out until you are already on the hook. My question is this: Who have you guys found to be reliable, legit OEM parts suppliers that stay true to their business and KNOW HOW TO COMMUNICATE WITH THEIR CUSTOMERS? I don't want to get skunked on fake OEM or ripped off by phony companies. I've dealt with several shady companies through various online venues recently and it seems to be a growing problem. I am giving my current order holding company until tomorrow noon-ish before I out them here and other Toyota forums for being a problematic site to deal with. I think shady/crappy businesses SHOULD be outted publicly so that others don't fall into their trap.
Some days you're the bug, some days you're the windshield!
Last edited by BenchTest; 01-11-2017 at 04:55 PM.