Hello everyone, I have a bitter experience with Prinsu:
April 18th: I ordered a Prinsu rack, the website said 4w lead time.
May 11th: I sent an email to Zach asking if everything was in time, he confirms the shipment for the following week.
May 19th: I sent an email to Zach asking if everything was ok as I heard nothing. no answer
May 23rd: I sent another email asking if everything was ok, he replies telling me he was waiting on the powder coat, ok, **** happens.
Jun 1st: I sent another email asking for updates - Zach replies that he should have my rack back from the paint shop the same week.
Jun 2nd: I ask when I should receive it. Zach confirms I should have it by the end of the week.
Jun 9th: I email him asking if there were news.
Jun 9th: I receive my tracking number.
June 14th: Rack delivered.
Now the fun part begins:
I am installing the rack that weekend, I notice immediately that those round spacers does not have enough contact space and they are not aligned with the slot, it's annoying but I fixed it adding some steel spacers, the wind deflector sits very high too, leaving about an inch and a half of opening from the roof.
While installing I notice that my left side bar has cracks on the bent foots, I snap a couple of pictures and I send them to Zach asking if those were good or not, they are way deeper than the anodizing, it's not just cosmetic.
Zach replies saying that those are no good and that he will send a replacement - Jun 18th.
Jul 20th-27th: I ask for a status - no reply
Aug 7th : I ask for a status to Zach
Aug 7th: I contacted CBI asking informations, they reply that they will look into it.
Aug 7th: After I contacted CBI, Zach gets back to me telling me that it will ship the same week. CBI gets back to me telling me that Zach should ship the following day.
Aug 16th: I email both CBI and Zach asking for a status again - nothing so far.
Now, I was always kind and relaxed, but now my patience is over, I payed like everyone with good money on day 1, it's 16 weeks after and I still don't have what I payed for.
The rack is installed but I do not trust to load it with my RTT and my camping gear while doing 75mph on the hw so it's pretty much unusable.
The wind noise is unbearable, I read online and I am trying to find some solutions like trying to close the open profiles on the bars and I will probably have my metal shop remake me a wind deflector that actually deflects as the Prinsu one is just garbage.
When you buy a Prinsu for the FJ, take into consideration the extra money to actually get it to work as it is supposed to, and plan months in advance, everything is pretty standard parts but the guy won't have stock, not even a single part, all the business risk is on the customer.
At the end, I would have preferred to get a Baja Rack, heavier but way more silent and by now I would have gone camping multiple times already.
Buy american they said...