Had the gas burner service guy (HomeServe) over yesterday to do an annual cleaning/servicing - 1st time for them. This AM there was no heat and no hot water! Called the nice people at HomeServe (Angela) to let them know about it and to request a service man out to fix it today and they said the earliest they could have somebody out is Monday between 12 & 4PM.
Spoke to a manager (Stephanie) and told her that was unacceptable - to no avail. Said they have so many 'no heat' reports today from people with 'cancer' and 'old age' issues so the techs are all busy today, I asked then if all of HomeServe's customers are getting inferior service work done since that many customers have problems. I told her I will notify the BBB, Yelp and anyone that will listen. She said she would write the complaint down and then hung up on me abruptly.
I called another company and will go with them after I get this fixed and cancel my contract with HomeServe. They sound like a scam outfit, they want to sell all kinds of service contracts to homeowners, but when the chit hits the fan they can't be bothered.
Beware of HomeServe!!!
Bought 4 Michelin Defender LTX M/S tires (6 years / 70K miles warranty) online from TireRack 3 weeks ago which included road hazard insurance for 2 years. Arrived 2 days later via UPS with no problems. I had them mounted locally without any issues - they were balanced on the first try. I just got a $70 rebate card in the mail from Michelin as well! Now that is great service. I love the heck out of them. They took me on a 1600+ mile trip down south and back without any issues what so ever - they even survived remnants of Hurricane Michael!
Michelin and Tire Rack...AAAAA+++++ rating!
Between reading up on the interwebs about gas fired boilers and running up and down the steps to the boiler room several times with VOM, screwdriver and flashlight in hand I was finally able to find and fix the problem. Last time down there while I was testing for voltage and grounds I moved a wiring harness around and voila the yellow
24V wire was sticking out winking at me. It fell out of the molex type plug and I don't know how - the tech moved the harness yesterday too, but the boiler worked after he left. I plugged the wire back into its corresponding hole and reconnected the plug and sure enough the damper motor whirrred, the boiler relay clicked and the pilot sissed and there was ignition.
I got banging pipes and hissing vents now...hoooray! Just checked and there is hot water too! I'm so proud of me right now.