oh, I am in the middle of it...
Got mine yesterday.
No hardware, no back L brackets.
Not wiling to next day hardware.
2 weeks on the brackets... I feel like they are pounding this stuff out on an anvil.
I have been on the mfg side, they need a box or training on how to properly pack long items.
They need to mfg a box for the long side parts.
pdf exploded view would be great, for instructions.
I think they could benefit from better packaging. Less headaches and damaged stuff. Mine arrived intact and not bent but box ripped up pretty good. All parts were there. I just looked at the 4Runner install instructions.
Zach sold Prinsu to CBI Offroad out of Boise, ID. Anything purchased prior to Jun 16th was to be handled by Zach. Everything after that date is CBI. Are you working with Zach or CBI to get the rear brackets?
On the hardware, I just replaced all the hardware using tamper proof or safety Torx heads on all items in Stainless Steel and going with thicker washers that wont bend as easily. If you are thinking of going that route, I can dig out all my hardware orders and share with you from whom and what I purchased.
Like I said a number of posts back, Zach was a victim of his own success. People love the Tacoma racks, that is comes in alum using 80/20 type materials and can get it powdercoated for a great price. Other racks are $1K+. The down side is you had a one man part time operation with another job and wife and kids.
You'll get it resolved. FrontRunner ships out their racks quickly. Havent heard great stories about turnaround time on Gobi or Baja. I think Warrior and Rhino Rack have quick shipping.