I'm sure your payment didn't fall through the cracks. Good luck on your refundSORRY TO DO THIS, BUT YOU GUYS NEED TO KNOW WHAT YOU'RE GETTING INTO!!!
I suggest that you guys NOT buy from Road Armor if you have to pay for it up-front. They don't have their act together as a business. Very nice people, very nice bumper...BUT THEY DO NOT TREAT YOU WELL AFTER THEY HAVE YOUR MONEY!!!
I paid for a RA with Titan (the big one) ...pre-paid. I was promised it would be shipped to me in plenty of time for my big trip earlier this spring. When it came down to it, already weeks late, I had to settle for a RA with Bull Bar in order to get it before my trip.
Bumper came. It was missing bolts. Tried to get the bolts sent before my trip...nada. No response at all to my deperate pleas. A box of bolts finally showed up last Friday, over 3 weeks after my first request...all installation bolts...except the bolts that I was missing.
There's a $300 difference between the bumper I paid for MONTHS ago and the one on my FJ. I was promised on several occassions that a refund was on the way. The last time I called and actually got to speak with someone, they informed me that there was a new process for refunds so that the requests didn't "fall through the cracks". What!!? Why are refund requests "falling through the cracks"? OK...I filled out the form, faxed it, got confirmation that they received it...nothing. Another black hole.
After the e-mail I sent this morning went unanswered (which happens about 60% of the time), I decided I needed to warn the rest of you guys what you're in for.
I would actually encourage you guys to buy a Road Armor bumper BUT ONLY IF YOU CAN PAY FOR IT UPON DELIVERY. The only leverage you have is your payment and I guarantee you that your customer service experience will be much better than mine if Road Armor has to be responsive in order to get paid.
Now you know. BUYER BEWARE. ...and I'm sure I can now kiss my $300 goodbye forever for posting this. :mecry:
Good luck. Mine has been on order since Mid February. I have been hearing the same stuff since then. The only reason I am waiting is because it looks awesome. My latest response I got from them should put it here in 2 weeks. We will see.I ordered my titan bumper 5 weeks ago. I was told it will ship out on or before the 24th of june. I will let you know how they do. Every time I call up and check in on it I get a live person on the phone and they are very willing and easy to talk with. If I get a machine I normaly get a call back within 36 hours. I do know they were waiting on the tube for the Titan bumpers and that was holding stuff up. I will let you guys know as soon as my bumer ships out and what happens from this point out.