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I just purchased a 2007 FJ about a week and a half ago at my local toyota dealership. I wasnt planning on walking out with a vehicle that day (since I had a couple months left on my leased vehicle), but they were so damn good at their job...they paid off my lease and gave me some extra money on top of that to get me into the FJ that night. Now 10 days later they call me to say that the pay-off info they got that night when they called was different than the payoff they eventually got from Ford financing. Supposedly the lessee payoff differs slightly from what a dealership gets for payoff numbers) Now they are trying to get me to cough up the extra money (arounf 1500.00). All paperwork was done that night and as far as im concerned the deal is complete. i dont think that i should be responsible for a dealership not doing their homework and overpaying for a trade-in. They did what they could to get me in the FJ and I think this is a lesson for them to learn not me. Any thoughts?

On a separate note, I LOVE the vehicle and couldnt be happier. I ended up with 2WD (i know, i know) and am excited to read the posts from others who didnt go 4WD this time around. It only been a couple weeks but im still excited as hell...

Im looking forward to meeting everyone!
 

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More then likely you signed a payoff form. The point of this form is to say that you agree with whatever payoff amount that they are using on the contract. If that numbers is higher then you pay the difference. If that number is lower then the bank will cut you a check back. If thats the case. Just try to work it out with the dealer. They will always ask for the money and if they cant collect then something else will have to be worked out. Most of the time its them losing the profit to keep the deal..
 

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thanks for the quick responses! the dealership called for payoff that night, but they are telling me that payoff wasnt correct because it costs the dealership more money to payoff the car than it would have for me. It sounds to me like the dealership should have done their homework before agreeing to take my trade in. I feel for them but have no more money to put down on the car. maybe they can take some money out of the platinum warranty i overpaid for.. =) Im hoping this gets resolved quickly as prolonging my contact with the dealership financial manager isnt exactly my idea of fun !! thanks again!
 

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thanks for the quick responses! the dealership called for payoff that night, but they are telling me that payoff wasnt correct because it costs the dealership more money to payoff the car than it would have for me.
What? If you owe 10k on a car, whether you pay the 10k or your uncle joe pays it or a dealership... you owe 10k. Have them explain in detail how it costs them extra to pay it off. $1500 seems like a giant amount for them to be off and also seems fishy that it costs a dealership $1500 extra to pay it off. If the amount is anything other than a payoff amount, tell them to pound sand. Sounds more like they are trying to get extra profit out of the deal.

You should be able to check the payoff amount from Ford financial yourself so you'll have the numbers to work with.
 

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Honestly, the dealership screwed up, and instead of eating the cost (which they should do) they are trying to get you to pay it so they don't have to. I'm sure the sales guy and the finance guy will be calling you about it, if they haven't already, because their commissions will be nothing if they have to eat that $1500.

Just my $.02.
 

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This is a common tactic. Don't fall for it. Have they threatened yet to repossess your FJ because until they complete the paperwork on it, it's not "officially" yours? Something similar happened to me about 10 years ago. Signed all the paperwork, took delivery of the car, then about a week later got a call from the dealer saying the interest rate they quoted me was lower than what they ended up getting, and they needed me to come in and sign new loan papers at a higher interest rate or else they would repossess the car. I refused and reported it to my state attorney general's office. In the end, the dealership was forced to eat the difference. Once you take delivery, the deal is done. It's just like any purchase. The store can't ask for more money after they've rung up the sale and let you walk out with the merchandise.
 

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Yeah....going in to see them wouldn't be high on my priority list either but yeah I would want to see the paperwork with my signature on it that stated I would pay the difference....and ask to see the original and not a copy of your signature.
 

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thanks for the quick responses! the dealership called for payoff that night, but they are telling me that payoff wasnt correct because it costs the dealership more money to payoff the car than it would have for me. It sounds to me like the dealership should have done their homework before agreeing to take my trade in. I feel for them but have no more money to put down on the car. maybe they can take some money out of the platinum warranty i overpaid for.. =) Im hoping this gets resolved quickly as prolonging my contact with the dealership financial manager isnt exactly my idea of fun !! thanks again!
RCL's (Fords red carpet lease) are done at the dealership, and the dealership holds the paper.. If the Dealership (Ford store) wants to charge the dealer more to buy out the vehicle, they can.. It is a way to discourage the customer from going to another manafacture to buy their next vehicle..

This has been their way for as long as I have been in the car business, Not too many Ford stores do it, but they have the choice to do so..

No it is not your fault, and really you shouldn't have to pay it, but your payoff form you signed, did state you would pay the difference and it is legal in court. They, the dealership where you bought the FJ, can take back the FJ, or take you to court.

No it isn't right, it is not your fault, it is the Ford dealerships, being a CROOK..

You are going to have to talk to the Ford store where they got the payoff from, where you leased the Ford from, and take care of this, they will, with enough pressure, make it right and make the payoff the as it should be..

This is the sucky part of FORD, they do this so the dealer can make more $$$, and most people who they did the RCL for couldn't have ever bought a new car, for credit reasons, any other way. So Ford would set the lease up and make the dealer hold the paper, they make the interest (Ford) and the dealer sets the payoff... If you come back to the dealership, and planned by them, you have an incentive and they lower your payoff, if you go somwhere else, the raise it in order not to lose the sale..

Read your RCL contract, it will explaine it all, and they have the legal right to do this, you signed for it when you did the Ford lease..

Hope this helps and you get it taken care of quickly..

:cheers:
 

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I agree with all thats been said here so far. Unless you signed something that stipulates that YOU are responsible for a difference in payoff amount, it's their problem. And even then, as was said, contact Ford finance yourself to verify and find out why the amount is higher for the dealer to pay it off.
 

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You signed the pay off statement. it is the responsbility of the bank to insure that it is the correct payoff statment. I would say that you are not responsible for coming up with the extra money. Just my opinion.
 

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RCL's (Fords red carpet lease) are done at the dealership, and the dealership holds the paper.. If the Dealership (Ford store) wants to charge the dealer more to buy out the vehicle, they can.. It is a way to discourage the customer from going to another manafacture to buy their next vehicle.
Wow, this is crazy. Do they change the residual value of the car or are they tacking some sort of early termination penalty on it? If he were to keep the car the whole lease would this have still been a problem? It would seem to me that at the very worse he would have to pay the remaining payments on the lease and then be free (not sure how many remain or how much they are).
 

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Sounds like Joe Blow salesman made a mistake and doesn't want to take the heat from his boss. If you signed paperwork and received the car, the deal should be done. He won't make that mistake again.:rofl:

EDIT: 007 sounds right. He should know
 

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Wow, this is crazy. Do they change the residual value of the car or are they tacking some sort of early termination penalty on it? If he were to keep the car the whole lease would this have still been a problem? It would seem to me that at the very worse he would have to pay the remaining payments on the lease and then be free (not sure how many remain or how much they are).
The Ford dealers have the ability to change the residual of the lease, depending on the way the customer handles the lease end.. If they go back to the Selling Ford dealership, then it is 1 price, if they go to another Ford dealership, then it is another, a little higher, and if they go to another manafacture's dealership, it is even higher again..

This is a trick of RCL's to keep Ford customers buying Fords, better yet Leasing Fords.. When I worked in the Finance dept at one of the dealer's we ran into this all the time..

Just call the Ford dealership, and raise hell, they will reduce the payoff to what it really should be..

You did sign paper work to this effect at the Ford store when you signed the RCL...

:cheers: & Good Luck
 

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Why not just read the paperwork you signed? It will tell you if you are liable or not.

Or, respond to the dealership and make them prove that you owe them money in writing. If its not written it didnt happen.

Or ignore them completely and make them come after you.:ninja::ninja:
 

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This kinda happened with my last vehicle..... Kinda.... I informed the dealer that the deal was off and would go somewhere else.... He said " let me speak to my manager" I said okay, He said " uhhhhh to much trouble and cost for us to bring the vehicle back and get it ready to sell again. Just a thought you might try calling their bluff. Worst case you find another deal in a month or two.
 
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