Did I get ripped off by Orange Boxx?

First I’ll start by saying I am sad writing this. I go out of my way to support small family businesses, and I don’t mind waiting for services to be delivered if there are realistic expectations and clear communication.

I ordered an FJ cruiser MAX (cost with shipping $205.87 paid that same day) in a custom color, Brick, on December 29, 2020 at 12:59pm.

As of today the order status is still “processing” on the orange boxx website.

My understanding was that orders with custom colors can take up to 8 weeks.

After approximately 10 weeks, March 18, 2021 at 8:04pm, I email customer service to inquire about the status of my order. Twenty four hours passed (one business day) and I got no response. I emailed customer service again the next day, March 19, 2021 at 9:15pm, to inquire about my order. Twenty four hours passed - no response. Both times I stated I am not in a rush, but I’d just like an update on my order. I got no response.

I then called the customer service number on March 22, 2021 at 7:32pm (after business hours) and said I wasn’t in any hurry, but I would like a status update on my order as it has been over 10 weeks since the order was placed (and payment received) - no reply either a call back or an email. I then tried to call again 2 days later, March 24, 2021 at 3:51pm (during business hours). I received an answering machine and left another message. I’ve still received no response/call back. At this point I have made 4 separate contact attempts, and 5 business days have passed since the first inquiry with still no contact from Orange Boxx?

This leaves me wondering . . . have I been ripped off? Did they take my money and go out of business?

I am not even too concerned about the delay in fulfilling the order, but I am concerned that they will not return an email or a call. I looked at their facebook page and one other person has had a similar experience as me and Orange Boxx commented that he was only complaining because his friends ran a company that was a competitor of theirs. In my situation - I do not know anyone in any company that makes stuff for FJs, let alone stuff that competes with Orange Boxx. I actually was very interested in buying more Orange Boxx products (I am not so interested anymore). They have rave reviews on facebook for great customer service and keeping in constant contact with customers, sadly that has not been my experience.

March 29th, 4 days away, will be a full 3 months with my order not fulfilled, and no contact from Orange box except an account on their website that says “processing”.

If anyone knows the folks at Orange Boxx, or can give me a person to contact I would appreciate it. I just wanna make sure I haven’t paid 200 bucks for nothing.