So I actually just received part of my order from them. A couple of days ago I got an email noting that part of my order would be shipping. I had ordered the dash panel, the Max, and the tailgate table with the wooden surface. The dash panel and Max arrived today, so I'll probably do the install over the weekend. The quality seems excellent, will have more to report once I install.Update.
Well they said my part would ship yesterday, Friday April 3rd. Alas, my online account still says processing.
That said Good Friday and Easter did sneak up on us this year, so I will give them the benefit of the doubt.
I really want to be reasonable, so I'll wait until the April 29th at that point I'll ask for a full refund. If they don't do it I'll just handle it through the C.C. company.
The excuse of "we are a small ma & pa shop, so we don't have time to communicate with customers" seems a bit odd to me. In my past experience just the opposite is true - big companies like phone companies and cable companies have terrible customer service! One of the selling points of small ma & pa shops is that they care about their customers and go out of their way to do so. Not the case with OB.
Another aside - I like to collect custom knives, so I am all too aware of long delivery times, delays in manufacturing, and limited supply. My issue is not about that - its the fact that they don't think it is necessary to touch base with customers when they don't meet deadlines or promises. I am glad that some of y'all got your products and had no hiccups. New buyers beware that if you order from Orange Boxx you are rolling the dice - you could get your stuff no problem, or you could get d*#@ed around.
It really is a shame, because it sounds like they have the skills to make real nice stuff, just not the business sense to follow through with all their customers.
So that puts the lead time for those two items at 3 and a half weeks. Better than I was anticipating. I'll let you know when the rest of my order arrives.
I really hope your order works out!