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Discussion Starter #1
okay, let the flaming begin, I don't care anymore.

I love the truck, the looks, the way it drives, etc. etc. etc., but I am not happy with the paint chipping.

This is not my daily driver, and has never been off road, but I am seeing a substantial amount of chips in the paint. Not only the front and a pillars, but also the side of the vehicle.

The dealership was helpful and talked to Toyota, but they said they would only paint the a pillars, and the rest was tough luck. I called Toyota and got ahold of Alonzo Scates in the customer service who was a total tool and hung up on me. Yes, I'm calling this customer disservice rep out. After calling back again, I got ahold of a nice young lady who was very helpful and took my information. I still hope it will be taken care of, but I'm wondering how many others out there are willing to pursue this thing if needs be.

People wanting to flame me can go ahead an bite me at this point as I was/am happy enough with the car (except for this) to buy my wife one as she has taken an interest in it and is up for a new car. This will definately queer the deal if it is not taken care of.

I want to gauge interest in a class action if needed in order to get Toyota to remedy this situation. I really don't want to get rid of it, but I will if I need to.
 

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http://www.fjcruiserforums.com/forums/general-discussion/22835-class-action-windshields.html?highlight=class+action

It's been brought up before here on the forums...class actions.

While annoying, I recommend some patience, as we are not even through the FJs first model year. I suspect that Toyota is putting some remedy together to fix this. They've been hounded about this for months now. Between the windshields and paint chips...data still coming in....

If we don't hear from Toyota next year around this time, then well maybe it will be time to get the drums beating!

my 2 cents
 

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I think once i have to replace the windshield , I'm just going to get all my cosmetic stuff fixed. Haven't had a problem with paint chips but Hopefully I can come up with some excuse about how the rocks hitting my windshield had some "butterfly effect" on my rear bumper someone scratched.

And anything else that comes up. Pay the deductible get an all you can fix buffet . (if possible):bananahump-slvrathl
 

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Discussion Starter #5
http://www.fjcruiserforums.com/forums/general-discussion/22835-class-action-windshields.html?highlight=class+action

It's been brought up before here on the forums...class actions.

While annoying, I recommend some patience, as we are not even through the FJs first model year. I suspect that Toyota is putting some remedy together to fix this. They've been hounded about this for months now. Between the windshields and paint chips...data still coming in....

If we don't hear from Toyota next year around this time, then well maybe it will be time to get the drums beating!

my 2 cents
I understand what your saying, but they are pretty much saying no dice at this point. In a year, my FJ will have a grandiant white to Blue effect, and they may or may not admit a problem. Not sure if I can wait to take the risk that they will just ignore the problem.
 

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fka JimmyHoops
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I now have chipping all over my body. I've scheduled an appointment on monday to meet up with my sales guy. Overall, my dealer relationship has been great. I will see what the dealer will do for me. I just flipped 15K miles this weekend. Honestly, I can say that I have never owned a vehicle that has sustatained this level of cosmetic damage in such a short period of time. The paint on the FJ (mine anyway) is disapointing to say the least. Currently, the only panel not to have paint chips is the rear door.

I'm gonna push to have the FJ repainted at the dealer/Toyota's expense. I could understand if the FJ had seen trail abuse or had higher miles/years before this started happening. This problem certainly does not meet my expectation for durability from a company that touts durability as one of thier primary marketing campaigns.

I'll report back once I meet up with my dealer. I hope that they will be cooperative in trying to remedy this situation.
 

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Daily driver, off road too...........1 small chip, a few woodland tattoos, 1 replaced windshield.

I don't think you're going to get anywhaere with the paint chipping problem... now if it was a paint peeling problem, maybe.
 

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No paint problems on mine, so no interest. I can on,y go on personal experience. The windshield issue is another story. Going on my third after only 5 months and 5600 miles.

You might want to check to see if certain colors are more prone to chipping, but I can't see any reason why, unless they're just more obvious.
 

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I baby mine, haven't really been off road, and my A-Pillars, hood, fenders, and even doors have enough chips to ruin my wash day. I pointed it out to my dealer at my 10K oil change and they basically said, "yep, those are rock chips, not our problem." I filed a complaint with Toyota, and while they were polite enough, I was basically given a case number and told to jump. If they're being hounded about this issue, everyone is playing dumb around here. Sign me up for this suit and F the flamers. Off road vehicle or no... if chips aren't earned on a trail, I don't want to see em.
 

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fka JimmyHoops
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This is great news! I originally thought I would live with the chips on the front of the truck, but now that chips have literally appeared all over the rig, I'm getting concerned. Plus, some of the chips were deep enough to cause minor rusting. All I want is a rig that will endure the first few years without cause for concern. I've got my appointment on monday and will report back with my findings.

Thanks for supplying your links. This will give me some idea on how to proceed forward.
 

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fka JimmyHoops
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Daily driver, off road too...........1 small chip, a few woodland tattoos, 1 replaced windshield.

I don't think you're going to get anywhaere with the paint chipping problem... now if it was a paint peeling problem, maybe.
I'm not seeking a class action suit, just for the dealer to back up their product. I looked in my owner's manual and it stated that the body panels were covered if there was an issue that caused rust. I'm not sure how large a chip/peel has to be, but if it's starting to rust at 1yr/15k miles then I can only presume that it will be a rust bucket by 50 or 100K.

...and if I wanted that, I would have bought a Chevy.

If this is the best that Toyota can produce, then this may be my last Toyota. If need be, I'll pay for the re-paint myself (only if the dealer won't cooperate). I love my FJ and plan on keeping it for years to come, but Iam not sold so far on the whole "quality" aspect that they pay millions of dollars to "educate" the public about via their media campaigns. I hope that their claims about quality is more then just a lip-service.

I'll be very nice about it, but my future business is one the line!
 

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For those of you who have had success in getting Toyota to take care of repainting your cars... I sure would love to know your case numbers (once you've gotten your work taken care of)... It would be nice to have proof of such a practice. Everyone I talk to pretends they've never heard of a paint chip problem. (or a windshield problem for that matter!)
 

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The problem, to play devil's advocate here, is how do you tell who has paint chips because the paint and who has them because they went off road and got rock chips, or tail gate to much and get rock chips...you see my point right?
I hate the chips on mine, probably over 20 or so. I clean them and touch them up and move on.
 

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The problem, to play devil's advocate here, is how do you tell who has paint chips because the paint and who has them because they went off road and got rock chips, or tail gate to much and get rock chips...you see my point right?
I hate the chips on mine, probably over 20 or so. I clean them and touch them up and move on.
Same for me. Asked the dealer for a free touch up paint and I touch it up.
 

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Same for me. Asked the dealer for a free touch up paint and I touch it up.
That's the spirit!!!



Paint chips...

You can :mecry:

Or you can :slant: then move on and :)

I officially :flamed: this thread.

Now I put on my :ninja:

In my opinion, and I am entitled to it, you are all a bunch of sue happy babies!!

Complain, it is a problem, maybe have them fix it, but a lawsuit? I wish I had time to waste in court with a bunch of lawyers, I really do. But, I'd spend it in my FJ going somewhere nice.
 

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fka JimmyHoops
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FJoel,

I have no intention of suing Toyota over the paint job. I just want to see what they can do for me. The FJ is the first auto from any manufacturer that I have ever purchased new. Needless to say, I have higher expectations for a new car with only 15k miles on it. Due to my insane schedule with my job, I havn't had an opportunity to go wheeling yet. I would certainly be more occomodating if I had beaten my FJ up on the trial and had a bunch of desert pinstriping to show for it.

As it stands, the FJ has been a weekend vehicle to go skiing up in the mountains with.... Shouuld I just sit back and idley watch my FJs exterior become worthless from little use? I say, no way!

5 days a week, my FJ sits in a garage. On the weekend, I look forward to parking my Audi and taking the FJ for a spin.

As I stated earlier, I will get my FJ repainted (with the best paint available), out of pocket (if necessary) to keep my baby for years to come. But I'll tell you one thing...If it comes down to me footing a bill for a paint job that is degrading by the minute because Toyota couldn't run a few more coats or have more clear coat applied, then this will be the last Toyota I ever purchase.

Now, the windshield is another matter alltogether...but I won't hi-jack this thread for that topic. I've very publicly stated my positoin on that matter and am looking forward to the sharks taking a bite out of Toyota's A$$ on that one! And if need be, I'll turn my FJ into a rock crawler and trailer it up to the trail to go on my expeditions just to avoid replacing the window every 6 months.

Like it or not, the paint job and the front windshield are the achilles heel of the FJ. The choice is theirs, make it right or loose my business forever!
 

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FJoel,

I have no intention of suing Toyota over the paint job. I just want to see what they can do for me. The FJ is the first auto from any manufacturer that I have ever purchased new. Needless to say, I have higher expectations for a new car with only 15k miles on it. Due to my insane schedule with my job, I havn't had an opportunity to go wheeling yet. I would certainly be more occomodating if I had beaten my FJ up on the trial and had a bunch of desert pinstriping to show for it.

As it stands, the FJ has been a weekend vehicle to go skiing up in the mountains with.... Shouuld I just sit back and idley watch my FJs exterior become worthless from little use? I say, no way!

5 days a week, my FJ sits in a garage. On the weekend, I look forward to parking my Audi and taking the FJ for a spin.

As I stated earlier, I will get my FJ repainted (with the best paint available), out of pocket (if necessary) to keep my baby for years to come. But I'll tell you one thing...If it comes down to me footing a bill for a paint job that is degrading by the minute because Toyota couldn't run a few more coats or have more clear coat applied, then this will be the last Toyota I ever purchase.

Now, the windshield is another matter alltogether...but I won't hi-jack this thread for that topic. I've very publicly stated my positoin on that matter and am looking forward to the sharks taking a bite out of Toyota's A$$ on that one! And if need be, I'll turn my FJ into a rock crawler and trailer it up to the trail to go on my expeditions just to avoid replacing the window every 6 months.

Like it or not, the paint job and the front windshield are the achilles heel of the FJ. The choice is theirs, make it right or loose my business forever!
I dunno man, I don't see Toyota just all of the sudden screwing up their paint jobs. They know what they are doing, maybe there are just more rocks on the roads these days, it was a bad winter...

And for windshields... go hit up a jeep or hummer forum. If you want a vehicle with a windshield at that angle you are going to be chipping glass.

The FJ's are Japan made. Unless Toyota has some new "Kia" like game plan where as they cheap out on whatever is possible (glass and paint in this case) it's not their fault. Rocks hit your paint and it chipped. It's not like it is peeling off.

You want Toyota to cover rocks hitting your paint is what it comes down to. You should be trying to get rocks off your roads or something more productive. You can get the best [email protected] paint in the world. Now drive @ 60 plus MPH and put a rock in front of it. Paint chip!!!

If the physics off rocks hitting your vehicle really bothers you, you will never be happy. $h!t happens. Deal with it. Be happy, and enjoy your FJ. If you can't enjoy it because the paint gets hit by pebbles, stones, rocks, really hard bugs, whatever, then I respect your decision to boycot Toyota due to bad paint.

There should be a dealer option for 20 extra coats of clearcoat...
 
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