I've been working with Toyota of Bellevue for about a week now. My sales person, Michael Burrow, is excellent. He took my quotes from off road equipment resellers to have a variety of things installed on a new FJ and included in my finance for a minimal markup. He did a lot of work for me.
I was given an overnight demo after much haggling with the finance guy, John Murphy, on numbers for the FJ itself. I brought the car back and declared to the finance guy that I had decided to wait and pay down my trade in some more. He pushed back; "why wait, what difference will it make?" I again declared "this is my decision, I am going to wait". Instead of saying I'm sorry we couldn't help but please see us again he blurts out "why would you take my car home with you if you were just gonna say no!?" After having a HORRIBLE experience with a Subaru dealer using these high pressure/guilt tactics I wasn't going to tolerate this crap again and I responded with "If you want to push this I can just walk out". To my amazement he said "well go ahead!". So I did.
This wasn't behind closed doors either. It was on the show floor next to a crowded reception desk.
I felt really bad for my sales person. I noticed his head just hanging down as I blew by. I will be sending him a thank you card for his work. Pity his boss had to blow the whole thing for him. I would have come back in a couple months. Now I have to start all over with a new dealer.
I was given an overnight demo after much haggling with the finance guy, John Murphy, on numbers for the FJ itself. I brought the car back and declared to the finance guy that I had decided to wait and pay down my trade in some more. He pushed back; "why wait, what difference will it make?" I again declared "this is my decision, I am going to wait". Instead of saying I'm sorry we couldn't help but please see us again he blurts out "why would you take my car home with you if you were just gonna say no!?" After having a HORRIBLE experience with a Subaru dealer using these high pressure/guilt tactics I wasn't going to tolerate this crap again and I responded with "If you want to push this I can just walk out". To my amazement he said "well go ahead!". So I did.
This wasn't behind closed doors either. It was on the show floor next to a crowded reception desk.
I felt really bad for my sales person. I noticed his head just hanging down as I blew by. I will be sending him a thank you card for his work. Pity his boss had to blow the whole thing for him. I would have come back in a couple months. Now I have to start all over with a new dealer.