Customer Service - Home
E-mail is an easy out where it's being 2 dimensional , You find it easier not to actually SPEAK to someone to rectify a problem, a problem that can be taken care of with a few easily followed PROCEDURES. If they told you to CALL to claim a $1000 gift card, you would chip a nail and twist an ankle trying to obtain their number. Deep breath and dial. It's really pretty simple. Thank you Mr. Bell
Sometimes we have to resort to old time technology. More points to ya if it's a rotary phone.
Q: What is your return policy?
A: Please CALL our Customer Service Department at 1.630.769.1500, Monday thru Friday, 7 am to 5 pm central to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number below our return address on the outside of the box. Of course, all products must be returned in new, unused condition in their original box. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.
ALL products must be returned to:
MacNeil Automotive Products Limited
1 MacNeil Court
Bolingbrook, IL 60440