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Discussion Starter #1
All,

I could use some advice on what I should do on the below... Sorry it is so long. Should I call Toyota Customer Service and report the dealer? Better Business Bureau? A lawyer? The police? :)

Well, I started looking for an FJ over the summer after test driving a friend's Voodoo. I decided on the options and color I wanted, (Black Cherry), and did contact several dealers in the Baltimore/Annapolis/Eastern Shore of Maryland areas. Those that returned my calls were asking MSRP and in some cases considerably higher. Finally, I thought I found a local dealer who offered to order what I wanted as long as I put a deposit down and told me I would have it in 8 weeks. I signed the paperwork and put the money down and thought all was well....

Week 1: Nothing happened to arouse suspicion.

Week 2: I call the dealer to add a set of floor mats. Again, nothing out of the ordinary...

Week 3: I get a call from the dealer asking if I was willing to take an identical car to what I ordered from another dealer that would put 100 - 120 miles on the odometer but instead of waiting 4 or 5 more weeks I would get it in 1 or 2. I said sure, the sooner the better.

Week 4: While out on a trip for work, my parents get a call from the dealership, (my dad and I both have the same first name and he is listed), saying she had lost my phone number and needed to get up with me immediately. Mom called my cell and I then called the dealership from the airport. Note that this is almost a direct quote, "I have bad news and good news. The good news is that I have an FJ here on the lot the same color that you wanted but it has 3 or 4k more in options on it then the one you ordered. The bad news is that your FJ cruiser is at the bottom of the ocean" I sorta mumbled, "What the..." She then added, "My manager has been informed that the ship sank on they way to the US." I asked if I would get this FJ for the same negotiated price and she replied no, that the loaded FJ's were more popular and that they weren't allowed to deal. She added that I would wait until late November to get a replacement FJ per my ordered specs if I didn't take the one on the lot. I told her I would think about it and call back... <<I almost believed it because it was such a fantasic story. Why would they lie when it would be so easy to verify...>>

After I got home, I googled sunk ships and then called Toyota. No ship had sunk... I did not tell Toyota the dealer's name at this point. I then called the salesperson back and informed her that I didn't appreciate being lied to and that I wanted to speak to her manager. I was told that he was playing golf and would call me next week...

Week 5: The manager calls, apparently having golfed for 5 days. I asked him WTF on the sunk story. He literally said that someone had told him of a sunk ship at some point. I asked him who told him? If it had an FJ Cruiser on it? Any Toyotas? Why didn't Toyota know about it? Did it happend in 2006? He stuttered for a while and apologized for any confusion or mis-communication and that he would make it "clear".

The "clear" story (this time) was that the combination of options I ordered is very rare and that the lead ended up considerably higher than 8 weeks. Additionally, Toyota allocates FJs to him without any indication of what he will get and no notice. I asked if my FJ had been ordered then? He said "yes and no". I told him in no uncertain terms that I wanted my deposit back immediately and that I would not do business with such a blatant liar. Additionally, I added that if he had told me that up front I may have fallen for it. He then offered $500 off of MSRP on the loaded FJ... I told him where to go and I got my deposit back within 3 hours (confirmed it with the bank).

Week 6: I get a call from the salesperson asking me if I changed my mind and that she was sorry but her manager was making her call. I tell her I won't buy from blatant liars.

I get a second call later in the week stating that Toyota has informed them that the original FJ I ordered will be in shortly. I again told her no and don't call me back....

I decide to drive to the DC area to negotiate a purchase of an FJ from another dealer. On the way, I swing by a smaller dealer that never seemed to have FJs in stock. Low and behold, a Black Cherry was sitting up front! 3 hours later I was driving her home with a similar deal. It wasn't exactly what I wanted, but they were honest and direct.

Week 7: I get another call from them again saying the FJ is on the lot now and that they have been authorized to give me $1,500 off of MSRP, (more than my original negotiated price). I tell them I already bought one from another dealer and do not call back...

What do you guys think????
 

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Re: What a long strange trip....

Get your deposit back go find another dealer and report them to the better business bureau as well as the Maryland's Department of Consumer Affairs.

Sorry to hear, but most of the dealers like to play this sophmoric game.
 

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Re: What a long strange trip....

All,

I could use some advice on what I should do on the below... Sorry it is so long. Should I call Toyota Customer Service and report the dealer? Better Business Bureau? A lawyer? The police? :)

Well, I started looking for an FJ over the summer after test driving a friend's Voodoo. I decided on the options and color I wanted, (Black Cherry), and did contact several dealers in the Baltimore/Annapolis/Eastern Shore of Maryland areas. Those that returned my calls were asking MSRP and in some cases considerably higher. Finally, I thought I found a local dealer who offered to order what I wanted as long as I put a deposit down and told me I would have it in 8 weeks. I signed the paperwork and put the money down and thought all was well....

Week 1: Nothing happened to arouse suspicion.

Week 2: I call the dealer to add a set of floor mats. Again, nothing out of the ordinary...

Week 3: I get a call from the dealer asking if I was willing to take an identical car to what I ordered from another dealer that would put 100 - 120 miles on the odometer but instead of waiting 4 or 5 more weeks I would get it in 1 or 2. I said sure, the sooner the better.

Week 4: While out on a trip for work, my parents get a call from the dealership, (my dad and I both have the same first name and he is listed), saying she had lost my phone number and needed to get up with me immediately. Mom called my cell and I then called the dealership from the airport. Note that this is almost a direct quote, "I have bad news and good news. The good news is that I have an FJ here on the lot the same color that you wanted but it has 3 or 4k more in options on it then the one you ordered. The bad news is that your FJ cruiser is at the bottom of the ocean" I sorta mumbled, "What the..." She then added, "My manager has been informed that the ship sank on they way to the US." I asked if I would get this FJ for the same negotiated price and she replied no, that the loaded FJ's were more popular and that they weren't allowed to deal. She added that I would wait until late November to get a replacement FJ per my ordered specs if I didn't take the one on the lot. I told her I would think about it and call back... <<I almost believed it because it was such a fantasic story. Why would they lie when it would be so easy to verify...>>

After I got home, I googled sunk ships and then called Toyota. No ship had sunk... I did not tell Toyota the dealer's name at this point. I then called the salesperson back and informed her that I didn't appreciate being lied to and that I wanted to speak to her manager. I was told that he was playing golf and would call me next week...

Week 5: The manager calls, apparently having golfed for 5 days. I asked him WTF on the sunk story. He literally said that someone had told him of a sunk ship at some point. I asked him who told him? If it had an FJ Cruiser on it? Any Toyotas? Why didn't Toyota know about it? Did it happend in 2006? He stuttered for a while and apologized for any confusion or mis-communication and that he would make it "clear".

The "clear" story (this time) was that the combination of options I ordered is very rare and that the lead ended up considerably higher than 8 weeks. Additionally, Toyota allocates FJs to him without any indication of what he will get and no notice. I asked if my FJ had been ordered then? He said "yes and no". I told him in no uncertain terms that I wanted my deposit back immediately and that I would not do business with such a blatant liar. Additionally, I added that if he had told me that up front I may have fallen for it. He then offered $500 off of MSRP on the loaded FJ... I told him where to go and I got my deposit back within 3 hours (confirmed it with the bank).

Week 6: I get a call from the salesperson asking me if I changed my mind and that she was sorry but her manager was making her call. I tell her I won't buy from blatant liars.

I get a second call later in the week stating that Toyota has informed them that the original FJ I ordered will be in shortly. I again told her no and don't call me back....

I decide to drive to the DC area to negotiate a purchase of an FJ from another dealer. On the way, I swing by a smaller dealer that never seemed to have FJs in stock. Low and behold, a Black Cherry was sitting up front! 3 hours later I was driving her home with a similar deal. It wasn't exactly what I wanted, but they were honest and direct.

Week 7: I get another call from them again saying the FJ is on the lot now and that they have been authorized to give me $1,500 off of MSRP, (more than my original negotiated price). I tell them I already bought one from another dealer and do not call back...

What do you guys think????
Contact Toyota's Customer Service Center and lodge a complaint. They have a reputation and customer satisfaction to protect and would want to know if something this unbelievably idiotic was happening at a dealership. I'm not saying anything will come of it, but...ya never know. make sure you have names, dates, etc.

I gotta tell ya, all my years in the industry and that's the most elaborate B.S. story I EVER heard! :slant:
 

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Re: What a long strange trip....

I believe you did the right thing. I'd be sure and tell everyone I know, if I were you, about your experience with this particular dealer. I think it is important for others to know about these kinds of "bad business" practices.
 

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Re: What a long strange trip....

All,

I could use some advice on what I should do on the below... Sorry it is so long. Should I call Toyota Customer Service and report the dealer? Better Business Bureau? A lawyer? The police? :)

Well, I started looking for an FJ over the summer after test driving a friend's Voodoo. I decided on the options and color I wanted, (Black Cherry), and did contact several dealers in the Baltimore/Annapolis/Eastern Shore of Maryland areas. Those that returned my calls were asking MSRP and in some cases considerably higher. Finally, I thought I found a local dealer who offered to order what I wanted as long as I put a deposit down and told me I would have it in 8 weeks. I signed the paperwork and put the money down and thought all was well....

Week 1: Nothing happened to arouse suspicion.

Week 2: I call the dealer to add a set of floor mats. Again, nothing out of the ordinary...

Week 3: I get a call from the dealer asking if I was willing to take an identical car to what I ordered from another dealer that would put 100 - 120 miles on the odometer but instead of waiting 4 or 5 more weeks I would get it in 1 or 2. I said sure, the sooner the better.

Week 4: While out on a trip for work, my parents get a call from the dealership, (my dad and I both have the same first name and he is listed), saying she had lost my phone number and needed to get up with me immediately. Mom called my cell and I then called the dealership from the airport. Note that this is almost a direct quote, "I have bad news and good news. The good news is that I have an FJ here on the lot the same color that you wanted but it has 3 or 4k more in options on it then the one you ordered. The bad news is that your FJ cruiser is at the bottom of the ocean" I sorta mumbled, "What the..." She then added, "My manager has been informed that the ship sank on they way to the US." I asked if I would get this FJ for the same negotiated price and she replied no, that the loaded FJ's were more popular and that they weren't allowed to deal. She added that I would wait until late November to get a replacement FJ per my ordered specs if I didn't take the one on the lot. I told her I would think about it and call back... <<I almost believed it because it was such a fantasic story. Why would they lie when it would be so easy to verify...>>

After I got home, I googled sunk ships and then called Toyota. No ship had sunk... I did not tell Toyota the dealer's name at this point. I then called the salesperson back and informed her that I didn't appreciate being lied to and that I wanted to speak to her manager. I was told that he was playing golf and would call me next week...

Week 5: The manager calls, apparently having golfed for 5 days. I asked him WTF on the sunk story. He literally said that someone had told him of a sunk ship at some point. I asked him who told him? If it had an FJ Cruiser on it? Any Toyotas? Why didn't Toyota know about it? Did it happend in 2006? He stuttered for a while and apologized for any confusion or mis-communication and that he would make it "clear".

The "clear" story (this time) was that the combination of options I ordered is very rare and that the lead ended up considerably higher than 8 weeks. Additionally, Toyota allocates FJs to him without any indication of what he will get and no notice. I asked if my FJ had been ordered then? He said "yes and no". I told him in no uncertain terms that I wanted my deposit back immediately and that I would not do business with such a blatant liar. Additionally, I added that if he had told me that up front I may have fallen for it. He then offered $500 off of MSRP on the loaded FJ... I told him where to go and I got my deposit back within 3 hours (confirmed it with the bank).

Week 6: I get a call from the salesperson asking me if I changed my mind and that she was sorry but her manager was making her call. I tell her I won't buy from blatant liars.

I get a second call later in the week stating that Toyota has informed them that the original FJ I ordered will be in shortly. I again told her no and don't call me back....

I decide to drive to the DC area to negotiate a purchase of an FJ from another dealer. On the way, I swing by a smaller dealer that never seemed to have FJs in stock. Low and behold, a Black Cherry was sitting up front! 3 hours later I was driving her home with a similar deal. It wasn't exactly what I wanted, but they were honest and direct.

Week 7: I get another call from them again saying the FJ is on the lot now and that they have been authorized to give me $1,500 off of MSRP, (more than my original negotiated price). I tell them I already bought one from another dealer and do not call back...

What do you guys think????

Sounds like some some crap that Jerry's Toyota would spew. I had a heck of a time getting my deposit back from them.
 

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Re: What a long strange trip....

Wow...rough time you had there! I'm glad you didn't do business with them.

On another note, I actually read an article in the newspaper not that long ago that ships full of cars sinking is not all that uncommon. The example used for that story was a load of 200+ Mazdas sitting at the bottom of ocean. The main focus of the story was the legal limbo the car maker and the shipper are in to sort out just who's insurance pays for that!

I think this dealer was hoping you read that article and believed their BS!

Mikey
 

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Re: What a long strange trip....

The example used for that story was a load of 200+ Mazdas sitting at the bottom of ocean. Mikey
Actually the ship never sank and was tow to Alaska where it was righted. Then the ship proceeded to Portland, Oregon, where the Mazdas were off-loaded and processed.

The word is that Mazdas will sell as damaged vehicles (used, but with full warranty). All vehicles on this voyage will have the VIN numbers documented and posted so anyone buying one of these cars will be fully informed about the shipping incident and any repairs made to the vehicle.
 

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Re: What a long strange trip....

Maryland FJ,
You've got your car, right? No need to get the police involved. But definitely call Toyota's customer experience line (do a search for it) and let them know how dissatisfied you are.

Then post the name of the dealer you dealt with up here on the forums so we all know who not to do business with. Then forward the dealer a link to this thread so they can know that the days of trying to screw over customers have passed. Thanks to the internet, the dealers no longer have to have the upper hand.

Your FJ at the bottom of the ocean? :rolleyes: That's the most outrageous one I've heard yet.
 

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Re: What a long strange trip....

Sorry to hear the bull you had to go through and i would report the dealership to toyota . Now that you have your fj a few of us are going wheeling next weekend if your intrested <> It should help you get the bad taste out of your mouth and meet some cool folks who love there fj.
Thanks for the offer. I saw the post and wanted to go but already had plans for that weekend. I will keep an eye out for other regional meets. As for the bad taste, that went away the moment I pulled off the lot with my FJ. Man, is it fun to drive!
 

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Re: What a long strange trip....

Maryland FJ,
You've got your car, right? No need to get the police involved. But definitely call Toyota's customer experience line (do a search for it) and let them know how dissatisfied you are.

Then post the name of the dealer you dealt with up here on the forums so we all know who not to do business with. Then forward the dealer a link to this thread so they can know that the days of trying to screw over customers have passed. Thanks to the internet, the dealers no longer have to have the upper hand.

Your FJ at the bottom of the ocean? :rolleyes: That's the most outrageous one I've heard yet.


Thanks to everyone else for their advice. I'm new to the forums and wasn't sure if I could/should post the dealer's name here. If this isn't allowed, I apologize in advance to the mods.

The dealership was Midway Toyota in Pocomoke City, MD
midwaytoyota.com

The forums wouldn't let me post URL tags yet...
 

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Re: What a long strange trip....

I certainky agree with Jlam on this one. And don't forget to post the dealer that was honest and easy to deal with, because they certainly deserve a pat on the back after the experience you had. As far as reporting this nonsense, absolutely call the BBB , and Toyota National and regional offices, and if you really wanna stir it up, you could get everybody on here to call that sales manager and ask him about the rumors that a huge load of new toyota's are at the bottom of the pacific. If we all call him nonstop for a few days he would probably lose his mind, along with a very very full voicemail account. I am certainly game. I am willing because a few years ago I had the dealership named SAVANNAH TOYOTA try the same crap with me, when I test drove a new vehicle and decided I was going to keep looking and not "buy now", as I later learned the game was called. I let them test drive my car for trade in appraisal and of course, no one knew where my car keys were at. My jeep was sitting out front, plain as day but my keys were long gone, and the whole time they kept on with the buying pressure, until around 30-45 minutes later I finally called the Chatham County Sheriffs office and requested a deputy to assist me in the return of my keys. In the midst of the call a man came out of nowhere with my keys and asked me to leave immediately, as I was at that point very angry, and making a scene. 6 years later, Working for a large company here in town I have spoke with several people who have actually had the police arrive and resolve the missing car key issue with their friends, siblings, son and daughters, wives. This type of sh*t needs to be known by everyone. GET THE WORD OUT TO EVERYONE YOU KNOW. This is poor ethics, in your case and mine, luckily Savannah toyota is now suffering thanks to the other dealership, Chatham Parkway Toyota. On a side note I understand Savannah Toyota was refused the Lexus franchise due to poor customer service survey reports. So don't give up.
 

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Discussion Starter #14
Re: What a long strange trip....

Maryland FJ,
You've got your car, right? No need to get the police involved. But definitely call Toyota's customer experience line (do a search for it) and let them know how dissatisfied you are.

Then post the name of the dealer you dealt with up here on the forums so we all know who not to do business with. Then forward the dealer a link to this thread so they can know that the days of trying to screw over customers have passed. Thanks to the internet, the dealers no longer have to have the upper hand.

Your FJ at the bottom of the ocean? :rolleyes: That's the most outrageous one I've heard yet.

I called and reported Midway to Toyota Customer Experience. The agent seemed pretty disturbed about it too and took extensive notes.
 

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Re: What a long strange trip....

and if you really wanna stir it up, you could get everybody on here to call that sales manager and ask him about the rumors that a huge load of new toyota's are at the bottom of the pacific. If we all call him nonstop for a few days he would probably lose his mind, along with a very very full voicemail account. I am certainly game.
NOOOOO! Please don't engage in harrasment of people. If you decide to do that, please know that the mods and admins on this board do NOT, under ANY circumstances advocate harrassing people, despicable though they may be.
 

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darn it... alright we ( I ) won't. But is it really harassment or just being very childish and annoying, kinda like that gnat buzzing around your ear that just won't go away..
 

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You got your FJ, you reported the offending dealer to Toyota...like water off a ducks back...just let it go now that you can relax and start enjoying your new FJ.:roller:

Oh yeah...don't forget to tell everyone you know where to shop :) and where not to shop :flame: for their next Toyota!!
 

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Discussion Starter #18
You got your FJ, you reported the offending dealer to Toyota...like water off a ducks back...just let it go now that you can relax and start enjoying your new FJ.:roller:

Oh yeah...don't forget to tell everyone you know where to shop :) and where not to shop :flame: for their next Toyota!!

BTW the dealership that was very cool and finally ended up selling me my FJ was Neviaser Toyota of Easton Maryland.

Neviaser Toyota Scion of Easton, Easton, MD, 21601, Maryland, Camry, Prius, Tacoma, Corolla, repair auto parts

They made the experience very pleasant and now have a loyal customer.
 

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Make sure you forward this link to the orginal stealership so they know not to screw with their customers!
 

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Too bad you did not buy from them. If you bash them on the survey they loose thier bonus. It is always nice to hit them in the wallet.

My dealer told me it would be hard to get the combo I ordered (base) and the whole allocation thing, but in the end he did order one for me, and I got it. Patience pays off, and it is just a greedy salesman that tries to change up and make money off you that soured your deal.

Hope you enjoy your new Toyota, and have many good stories to offset this nightmare.
 
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